software configuration management resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in software configuration, problem reporting and continuous improvement and offering skills in multiple microsoft platforms and analytical skills.
Skills
Programming
C++
Technical Analysis
Hardware and software installation
.NET development
Flash and ActionScript HTML
Interpersonal Communication
Collaboration
Written Communication
Customer Service
Teamwork
Multitasking abilities
Organization and Time management
Data management
Strong analytical skills
Planning and Coordination
Unix software proficiency
Work History
Software Configuration Management, 08/1990 to 10/1997 Rtx – Lunenburg, MA,
Developed next generation integration platform for internal applications.
Built databases and table structures following network architecture methodology for web applications.
Oversaw 12 major new enhancements to existing software systems including Boeing 747 inflight entertainment systems.
Partnered with team members, including project managers and Software engineers to minimize project delays.
Implemented multiple software platforms for version control across internal network.
Used interpersonal and communication skills in all interactions, enriching team collaboration, customer relationships and problem reporting continuous improvement team on company wide projects.
Document Control Specialist, 08/1992 to 10/1995 Thermo Fisher Scientific Inc. – Lubbock, TX,
Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Completed, configured, and revised engineering change orders.
Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
Assessed impact of emerging technology and system upgrades on workflow.
Maintained document control system including work instructions, procedures, change control board meetings and associated databases.
Assisted in continuous improvement activities while developing and maintaining resulting documents.
Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
Uploaded company procedures and policies to EDMS, routing for approval and training.
Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
Created and maintained user accounts and properly routed documents for approval and training.
Assisted with document troubleshooting, including corrupt documents and files.
Receptionist, 08/1990 to 10/1992 Snc Lavalin – San Antonio, TX,
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Sorted, received and distributed mail correspondence between departments and personnel.
Routed incoming mail and messages to relevant personnel without delay.
Scheduled and confirmed appointments and meetings for engineers.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Operated multi-line telephone system to independently handle over 1200 calls each day.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Resolved customer problems and complaints by interpersonal communications.
Office Manager, 06/1988 to 08/1990 Vsc Fire & Security, Inc – Charleston, SC,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Evaluated employee records and productivity to complete over 8 employee evaluations per quarter
Coached new hires on company processes while managing 8 employees to achieve maximum production.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Developed standard operating procedures for all administrative employees.
Completed Commerical and Residential appraisals.
Education
: Software Configuration Management, Expected in 08/1996 to SCM Training - Herndon, VA, GPA:
Associate of Science: Office Systems Technology, Expected in 06/1988 to Virginia Western Community College - Roanoke, VA GPA:
High School Diploma: , Expected in 06/1986 to Cave Spring High School - Roanoke, VA GPA:
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