Software Business Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
I aim to evolve my user-centered approach to product development with creative solutions to dynamic problems.
  • Agile/Scrum/Kanban SDLC
  • Software Testing Lifecycle
  • User experience / Lean UX
  • Interaction design
  • Qualitative user research
  • Project management
  • Product management
  • Information architecture
  • Usability Testing and Heuristics
  • PHP
  • HTML5/CSS/JavaScript
  • Bootstrap
  • Responsive web design
  • JIRA Issue Manager
  • Axure RP prototyping software
  • Balsamiq prototyping software
  • Invision
Work History
2016 to Current
  • Using Scrum and Kanban processes to manage development of a proprietary content management system
  • Relaying business requirements of features to the development team through the Agile SDLC
  • Maintaining a product roadmap based on business initiatives 
  • Determining the priority of the sprint backlog based on the product roadmap
  • Managing the scope and schedule of long-term projects
  • Creating user stories to personify the requirements of features
  • QA'ing features before each release
  • Performing qualitative user research through ethnographic observations, card sorts, and workflow observations
  • Creating release and end-user documentation
  • Designing processes for development practices to support future projects
  • Meeting with users and stakeholders to attain contextual inquiries and deeper business understanding of requirements
  • Developing relationships with clients to attain better feedback and customer service
  • Creating user stories, UI mockups, UX artifacts, and use cases for the requirements of features
  • Estimating accurate story points in each release
  • Working with Jira software to track the progress of user stories and development backlog

02/2014 to 2017
FOUNDER Eaton Corporation Alabama, NY,
  • Overseeing the development of a mobile application based on parking availability
  • Determining user and system requirements through user research and market research
  • Documenting user personas and use cases to convey requirements
  • Managing interns and employees to track the product vision
  • Networking with school resources to find an effective marketing strategy
  • Designing user interfaces and performing user tests
  • Using software to track timelines, roadmap, and prototypes.

04/2015 to 01/2016
  • Facilitating product depth to potential customers through demonstrations and proof-of-concepts; working with C-Level executives in the process of discovering the benefits of a SAAS point-of-service solution; determining business requirements and product gaps to provide a product fit for corporations; helping development teams create customized features based on business logic and requirements.
03/2013 to 04/2015
SENIOR TECHNICAL PROJECT MANAGER Marquette University Milwaukee, WI,
  • Designing, programming, installing, and supporting corporations' point of sale systems; extensive customer training throughout the scope of projects; building customized applications for clients built on MS SQL Server; helping customers customize their database based on their business needs; working with sales and other channels to ensure success and future business for new and existing customers; deep understanding of network troubleshooting, IP troubleshooting, application troubleshooting, and hardware troubleshooting; providing tier 3 technical support to customers on site and remotely.
07/2016 to Current
Adjunct Professor University Of Baltimore City, STATE,
  • Teaching in the Applied Information Technology undergraduate program
  • Applying real-world knowledge of Java and Android to students
  • Providing extracurricular tutoring and club activities to further student knowledge 

Expected in Current
Master of Science: Interactive Design and Information Architecture
University of Baltimore - Baltimore, MD
  • Coursework includes: Information architecture, interaction design, user research, cognitive psychology, human-computer interaction, PHP, Javascript, responsive web design.
  • Emphasis in cognitive psychology, human factors, and HCI
Expected in 2015
Bachelor of Science: Applied Information Technology
University of Baltimore - Baltimore, MD
    3.4 Applied Information Technology

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School Attended
  • University of Baltimore
  • University of Baltimore
Job Titles Held:
  • Adjunct Professor
  • Master of Science
  • Bachelor of Science