Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Marbach America - Shipping Clerk Charlotte, NC, 05/2018 - 07/2020
Produced daily reports on shipments, team performance and financial numbers.
Obtained required documentation to move cargo onward.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Organized storage areas to maximize movement efficiency and minimize labor.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Investigated inventory discrepancies to maintain recordkeeping validity.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Maintained productivity goals by organizing and transferring incoming shipments using computec and
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Shakey's Pizza - Cashier Huntington Park, CA, 02/2015 - 04/2017
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Assisted owners with completing end-of-day counts and securing funds to prevent loss or theft.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Scanned customer purchases, supporting transactions to streamline sales process.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Resolved issues with cash registers, card scanners and printers.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Inspected items for damage and obtained replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Sears - Store Supervisor Braintree, MA, 02/2015 - 05/2016
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Managed vendor relationships to support supply chain and maintain product quality.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Researched out-of-stock items to find additional inventory in other store locations.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Increased sales on consistent basis by developing key customer relationships.
Built lasting client relationships by organizing and planning sales events.
Walgreens - Store Manager Plattsburgh, NY, 03/2000 - 10/2014
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Resolved customer problems by investigating issues, answering questions and building rapport.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Increased profits 50% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw POS operations and cash management to reduce errors.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Assessed, optimized and elevated operations to target current and expected demands.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
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