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Shipping Clerk Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Driven and hardworking Shipping Clerk offering over 15 years of experience creating shipping documents, pulling inventory and monitoring shipments. Customer-oriented individual, possessing strong communication and coordination skills. Polished in managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives.

Skills
  • Shipping & Receiving
  • Materials Transportation
  • Packing & Scanning
  • Safety & Compliance
  • Package Labeling
  • Shipment Planning
  • Vendor Relationship Management
  • Quality Control
  • Team-Building
  • Clerical
  • Computer Software
  • Analytical
  • Interpersonal Communication
  • Detail-oriented
  • Customer Service
  • Organization & Time Management
Work History
Shipping Clerk, 01/2021 to Current
1-800-Flowers.Com, Inc.Columbus, GA,
  • Receive and process stock into computerized inventory system
  • Monitor all company inventory to ensure stock levels and databases were updated
  • Identify issues, analyze information and provide solutions to problems
  • Use good coordination and planning skills to achieve results according to schedule
  • Effectively resolve problems, improved operations and provided exceptional service
  • Oversee daily operations to ensure high levels of productivity
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Offer friendly and efficient service to all customers, handled challenging situations with ease
  • Maintain excellent attendance record, consistently arriving to work on time
  • Collaborates with logistics technicians, customer service representatives, service providers, and others involved to achieve efficient shipping protocols
  • Perform duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintain up-to-date price lists to accurately calculate shipping, shortage and demurrage costs
  • Correspond with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
  • Compare shipping orders and invoices against contents received to verify accuracy
  • Handle day-to-day shipping and receiving of packages
  • Draft and manage work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
  • Pack, secure, label and apply postage to materials to prepare items for shipment
  • Communicate with carrier representatives, arranging for special deliveries and shipment receipts
  • Conduct research to address shipping errors and packaging mistakes
  • Factors shipping procedures, rates and routes in making determinations on best shipping methods for materials
  • Move shipment materials to and from designated areas using lift and hand trucks
  • Work effectively with shippers to resolve issues with shipments, including damaged materials and shortages
  • Maintain effective and on-schedule delivery of packages, identifying and selecting optimal shipping methods to meet targets
  • Prepare a variety of different written communications, reports and documents to ensure smooth operations
  • Maintain energy and enthusiasm in fast-paced environment
  • Complete all paperwork, recognizing any discrepancies and addressing them in a timely fashion
  • Compile and maintain important shipping records
  • Operate computers to manage incoming orders, organize deliveries and transfer packages to other departments
Shipping Clerk, 07/2013 to 03/2020
1-800-Flowers.Com, Inc.Eugene, OR,
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
  • Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas
  • Resolved wide range of problems, including missing merchandise, delivery cancellations, damaged merchandise and incomplete deliveries
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock
  • Recorded shipment data such as weight and discrepancies
  • Initiated proof of delivery documents to trace lost shipments
  • Updated database with changes in carrier status
Shipping Clerk, 02/2005 to 06/2013
1-800-Flowers.Com, Inc.Fort Worth, TX,
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Monitored all company inventory to ensure stock levels and databases were updated
  • Identified issues, analyzed information and provided solutions to problems
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts
  • Maintained effective and on-schedule delivery of packages, identifying and selecting optimal shipping methods to meet targets
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders
Material Handler, 05/1995 to 01/2005
Magnum Venus ProductsPA, State,
  • Prevented load shifting or damage by using bracing and strapping techniques
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
  • Monitored production schedule to keep proper amount of inventory on hand
  • Attached identifying tags to containers to mark with identifying shipping information
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
  • Performed cycle counts and inventory control to accurately track product levels
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving
  • Demonstrated and applied product knowledge of all company SKUs.
  • Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions
  • Used hand-held scanners and physical logs to accurately track item movements
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Packed items into appropriate containers for shipment
  • Received and unpacked shipments and new equipment as directed
  • Transported inventory items to appropriate locations
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents
  • Operated equipment while observing standard safety procedures
  • Verified documentation and condition of freight to assure quality standards were achieved
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners
  • Arranged items at destination according to customer requests and instructions
  • Streamlined material delivery processes which increased efficiency and reduced downtime
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Managed warehouse operations and verified proper shipment procedures
  • Strapped items down over protective padding to secure throughout transportation
Education
High School Diploma: , Expected in 06/1990
Sumter High School - Sumter, SC
GPA:
No Degree: Medical Assistant, Expected in
Central Carolina Technical College - Sumter, SC
GPA:
  • Partial Completion, December 1996
Certifications
  • OSHA Fork Lift Certification
Additional Information

REFERENCES AVAILABLE UPON REQUEST

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Sumter High School
  • Central Carolina Technical College
Job Titles Held:
  • Shipping Clerk
  • Shipping Clerk
  • Shipping Clerk
  • Material Handler
Degrees
  • High School Diploma
  • No Degree