shipping clerk resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Organization and Prioritization
  • Storage and Supply Management
  • Carrier Relations
  • Routing Determination
  • Charge Calculation
  • Workflow Planning
  • Contents Verification
  • Document Preparation
  • Clear Communication
  • Inventory Monitoring and Management
  • Shipping Method Optimization
  • Damage Identification and Reporting
  • Problem-Solving
  • Shipment Inspection
  • Order Checking
  • Box and Container Packing
  • Materials Requisition
  • Invoice and Manifest Review
  • Training and Development
  • Safety and Compliance
  • Microsoft Office
  • Time Management
  • Quality Control
  • Postage Calculation
  • Basic Mathematics
  • Critical Thinking
  • Forklift Operation
  • Invoice Preparation
  • Customer Relations
  • Freight Labeling
Shipping Clerk, 07/1999 - 01/2002
Aktiebolaget Electrolux Kinston, NC,
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Obtained required documentation to process shipments and support movement.
  • Input weights, charges, discrepancies and other data in [Software].
  • Identified order discrepancies and damaged items and notified supervisor.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Prepared documentation to track and report on damaged or missing items.
  • Maintained inventory of shipping materials and supplies.
  • Contacted transport companies and suppliers to expedite, trace, or return shipments.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Monitored merchandise received and shipped from facility in computer system.
Customer Service Representative, 04/1998 - 07/1999
Ewing Irrigation Cedar Park, TX,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Office Manager, 02/2002 - 12/2016
Brightview Landscapes, Llc Hawthorne, NY,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Used judgment and initiative in handling confidential matters and requests.
  • Consulted with management to resolve equipment performance and output quality problems.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Education and Training
High School Diploma: , Expected in 06/1989
Dunsmuir High School - Dunsmuir, CA
Status -

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Resume Overview

School Attended

  • Dunsmuir High School

Job Titles Held:

  • Shipping Clerk
  • Customer Service Representative
  • Office Manager


  • High School Diploma

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