Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly motivated, dedicated and experienced security professional, transitioning from the United States Army to civilian. Leveraging 8 years of achievements during career. Employing an ambitious approach to tackling projects and troubleshooting issues. Self-directed and motivated worker who requires little to no supervision. Specializing in supervising, leading, and serving as a member of an organization. Summary of Qualifications Secret Clearance. Management and leadership experience. Great communication skills. Good eye for detail. Adept at conflict resolution. Comprehensive field training including extensive experience in safety, security details, and security/surveillance operations. Firearms Safety & Handling. Disciplined. Very effective working independently and in cooperation with others. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance.

  • Administrative
  • Administrative support
  • Army
  • Basic
  • Charts
  • Clerical
  • Interpersonal skills
  • Counseling
  • Data collection
  • Filing
  • Instruction
  • Leadership
  • Mentoring
  • Weapons
  • Organizational
  • Performance appraisal
  • Personnel
  • Personnel management
  • Policies
  • Public relations
  • Quick
  • Researching
  • Risk management
  • Safety
  • Strategic
  • Tables
  • Technical management
  • Software management
  • Computer skills
  • Time management
  • Organization
  • Multitasking
  • Data management
09/2020 to Current SGML/XML Operator Jones Lange Lasalle Inc. | Creve Coeur, MO,
  • Provided professional customer service consultations on Arbortext systems and SGML/XML processes.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Developed and maintained technical expertise in Document formatting and MathML/XML/SGML systems.
  • Provided expertise in structural formatting to consistently deliver high quality, functional features with minimal defects.
  • Handled confidential documents within a closed area.
  • Coached new employees on systems used for development and delivery of secure documentation.
04/2011 to 09/2019 Staff Sergeant Infantry United States Army | City, STATE,
  • Responsible for readiness, accountability and maintenance of assigned equipment worth in excess of $8,075,000 resulting in zero loss over an 8-year period.
  • Instruction and filing of personal information of 43 personnel, focusing on subordinates mastering individual tasks.
  • Provided an approachable demeanor to personnel; ensuring needs were met regardless of the complexity, ultimately dissolving hostile situations.
  • Demonstrated advance firefighting skills, successfully responded to hazmat incidents and eliminated the threat to personnel and property.
  • Responded to medical, fire, vehicle accidents and in-flight emergencies; quick response minimized injuries and protection of assets.
  • Implementation and engineering of risk management/mitigation standards to ensure safety related incidents remains at zero.
  • Selected of 19 peers to lead organizations long range weapons section.
  • Administered firearms safety classes to 180 personnel monthly.
  • Taught basic and advanced marksmanship.
  • Maintains calendar of appointments, training dates, educational programs, and visitations.
  • Researching military tactics, policies, and regulations and putting those into effect.
  • Conducted over 1000 hours of data collection, survey, conducts investigations, and analysis operations.
  • Handle daily administrative, logistical, operational, and technical needs within the team.
  • Defined and upheld compliance with internal program expectations and standards.
  • Operated a computer terminal, to prepare a variety of narrative, correspondence, reports, technical papers, charts, statistical tables, manuals, travel orders, messages and other documents.
  • Involving the common terminology of the unit for which the work is done and requiring accuracy in spelling, grammar, and syllabication.
  • Secured parameters for various details, technical, and tactical operations.
  • All while providing public relations in the designated area of operations.
  • Receives and logs outgoing correspondence, reviewing it for correct format, punctuation, spelling, dates, signatures, complete addresses, for individual subordinates.
  • Knowledgeable and experienced in military technical and tactical operations resulting in countless accolades from higher echelons of leaders.
  • Implemented and developed a new system of procedures that ensured all subordinates were ready for any conflicting situation.
  • Engineering policies according to Army Regulations.
  • Performed a variety of clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative requirements of the Service; therefore contributing to the efficient and effective accomplishment of the objective.
  • Provided coordination and guidance to subordinates in individual tasks and drills.
  • Provided administrative support to multiple peers, subordinates, seniors, and families to provide objective success.
04/2011 to 07/2011 Apprentice United States Army | City, STATE,
  • Apply technical management concepts within a changing environment while identifying current issues in personnel management by communicating effectively.
  • Function as a junior-level leader with essential skills in leadership using development training plans in small strategic groups.
  • Prepare performance appraisal reports and situational analysis.
  • General topics including leadership, technical and personnel management, and training.
  • Planning, mentoring, counseling, small unit operations, and situational training.
  • Prepared correspondence covering subject of an administrative nature, both internal and external.
  • Apply interpersonal skills in organizational settings, motivate followers, identifying the role of leader and its relationship to management, utilizing various aspects of management.
Education and Training
Expected in 2010 High school diploma | Cascade Union High School, , GPA:
GPA: 3.2
Expected in Associate of Applied Science | Information Technology American Business And Technology University, Saint Joseph, MO GPA:

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School Attended

  • Cascade Union High School
  • American Business And Technology University

Job Titles Held:

  • SGML/XML Operator
  • Staff Sergeant
  • Apprentice


  • High school diploma
  • Associate of Applied Science

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