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Service Planner/Data Analyst Resume Example

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SERVICE PLANNER/DATA ANALYST
Summary

Proactive, results-oriented, and vision-driven professional with more than 7years of experience. Demonstrates exceptional leadership through sound decision-making, strong organizational and strategic leadership skills; able to motivate cooperation of employees for smart and efficient productivity.


Areas of expertise include the following for these industries (Transportation, Planning, Architecture & Design, and Manufacturing)

Highlights
  • Inventory management
  • Employee development and management
  • Expense control
  • Materials accountability
  • Cost reduction
  • Process improvement
  • Automotive logistics and procedures
Accomplishments

Initiated [Number] new routes that reduced delivery time by [Number]%.Reduced freight costs by [Number]% by optimizing backhaul schedules and negotiating carrier rates.Maintained inventory control for a $[Amount] million customer account.Saved $[Amount] annually by negotiating better rates with all transportation carriers.

Experience
Service Planner/Data Analyst Dec 2011 to Dec 2015
 Central Florida Regional Transportation Authority － Orlando, Florida
  • Directly responsible for planning routes/ transit systems in Orlando Florida.
  • Manages Lynx ridership database, Automatic Passenger Counter, and oversee the National Transit Database process.
  • Assist in drafting annual Transportation Development Plan (TDP), participates in special service development schemes and prepares written evaluation of proposed routes, service, and schedule changes.
  • Other Responsibilities Develops TDP Financial Model for strategic planning purposes Develops planning budget per fiscal year Participates in strategic planning Designs and interprets transit travel surveys Writes clear reports and presents options and recommendations on transport systems to clients Utilizes statistical analysis to examine travel data or accident records Formulates potential solutions to transport problems Participates in public hearing with stakeholders and customers.
Transit Operator Mar 2009 to Nov 2011
 REGIONAL TRANSIT SYSTEM － Gainesville, Florida
  • Performed pre-trip inspections.
  • Operated revenue service vehicles on regular or flexible routes in accordance with published schedules, and report any potential delays to the Road Supervisor/Dispatcher.
  • Collected fares, tokens, and passes from passengers.
  • Acted as first-line customer service representative.
  • Recorded passenger data by fare types.
  • Complied with Americans with Disabilities Act (ADA) guidelines.
Acting Supervisor REGIONAL TRANSIT SYSTEM － Gainesville, FL
  • Was directly responsible for managing and monitoring all transit system operations, monitored operator timeliness, and performance.
  • Monitored ridership trend of individual routes and prepared written evaluation and reports of system operations.
  • Was responsible for processing community reports and recommended corrective actions and/or discipline when necessary.
  • Coordinated with dispatchers on operation related cases and participated in various public and customer related situations.
Planning Assistant REGIONAL TRANSIT SYSTEM － Gainesville, FL
  • Supervised the geocoding of all City of Gainesville bus-stops and provided recommendation for improvement in accordance with developed standards.
  • Planned and developed new route, performed extensive analysis of service performance and managed the transit ridership and stops databases.
Engineering/Quality Associates Aug 2008 to Feb 2009
 SABINE － Alachua, USA, Florida
  • Performed inspections of purchased parts, subassemblies or finished company products according to specifications using standard physical, mechanical and/ or electrical measurements.
  • Reworked or rejected subassemblies or finished products as required.
  • Conducted and documented processes and system audits using written procedures as audit standards.
  • Documented inspection reports and testing.
  • 3G METAL WORX, Concord, Ontario Canada.
Quality Associates Mar 2006 to May 2008
 3G Metal Worx － Alachua, Ontario Canada
  • Performed inspections of purchased parts, subassemblies or finished company products according to specifications using standard physical, mechanical and/ or electrical measurements.
  • Documented inspection reports and testing.
  • Coordinated calibration of all test equipment and fixtures Revised SOPs and other procedural obligations Reworked or rejected subassemblies or finished products as required.
  • Conducted and documented processes and system audits using written procedures as audit standards.
Project Architect Oct 2001 to Jan 2004
 World Mission Agency Nigeria － Lagos, Nigeria
  • Designed and supervised construction of phase 1 &2 of Covenant University, Nigeria Conducted daily administration of architectural and construction contracts as related to the design of a University projects.
  • Evaluated and oversaw decisions made regarding the design, construction/renovation activities.
  • Coordinated services and prepared contract agreements.
  • Oversaw field inspections of ongoing construction projects.
  • Prepared project scopes, preplanning studies, and preliminary budget estimates on future projects.
  • Developed recommendations for the standards of quality of all materials and equipment to be used during construction.
  • Performed other related works as required.
Education
Masters of Science, Acquisition & Contract Management 2015 Florida Institute of Technology － Orlando, FL, USA

Acquisition & Contract Management
Masters of Business Administration, Business Administration May, 2014 University of Central Florida － Orlando, FL, USA
Bachelor of Science, Information Technology May, 2012 Northeastern University － Boston, MA, USA GPA: Cum Laude Information Technology Cum Laude
Select One, Mechanical Engineering Tech June, 2008 Humber College of Applied Technology － Toronto, ON, Canada

Mechanical Engineering Tech
HND, Architecture & Design Dec 1999 Ogun State Polytechnic － Abeokuta, Ogun State, Nigeria

Architecture & Design Dec
Skills

Budget planning, contract management, strategic planning, Negotiation, transit management, route planning, organization management, quality management, resource management, process management, facilities management.

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Resume Overview

Companies Worked For:

  • Central Florida Regional Transportation Authority
  • REGIONAL TRANSIT SYSTEM
  • SABINE
  • 3G Metal Worx
  • World Mission Agency Nigeria

School Attended

  • Florida Institute of Technology
  • University of Central Florida
  • Northeastern University
  • Humber College of Applied Technology
  • Ogun State Polytechnic

Job Titles Held:

  • Service Planner/Data Analyst
  • Transit Operator
  • Acting Supervisor
  • Planning Assistant
  • Engineering/Quality Associates
  • Quality Associates
  • Project Architect

Degrees

  • Masters of Science , Acquisition & Contract Management 2015
    Masters of Business Administration , Business Administration May, 2014
    Bachelor of Science , Information Technology May, 2012
    Select One , Mechanical Engineering Tech June, 2008
    HND , Architecture & Design Dec 1999

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