To secure a career with an IT Support environment within a reputed organization, which appreciates professional approach and hard work, where I can utilize my knowledge, various skills and dedication in contribution towards fulfilling the company's growth objectives, develop my career and excel in the related field.
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Exceeded monthly goals by successfully handling more than 50 calls per week.
Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
Documentation
Process Improvement
Primary contact in responding to all employee/customer inquires concerning printer/MFD related issues within a Medical Center. Deployment of new equipment along with the retirement of services delivered by the service provider with a view to offering a consistent service experience to a specific user community in a specific business context. Delivering service that meets SLA and delights the customer, Achieving productivity improvements, Developing strong relationships and teams.
Maintained/Managed 423 devices through-out the medical center, software/hardware troubleshooting, met all printing needs through-out hospital per specific department needs, provided functional support with HMC existing systems, ran daily exceptions, working with 3rd party reporting tools to gather data for monthly billing, supply inventory, devices utilization. Built appropriate relationships inside and outside of IT. Provided input for weekly IT advisory group meetings. Identified improvement areas in incident response and problem management process.
Provided base level IT support to company personnel.Displayed courtesy and strong interpersonal skills with all customer interactions.Resolved customer complaints and concerns with strong verbal and negotiation skills.Helped customers track and ship packages, responding to an average of 35 calls per day.
Managed mail room services, oversaw 2 employees, managed 168 MFDs, generated monthly billing, and maintained supply inventory.
Continuing education in Information Technology Infrastructure Library. Continuing education in managed services.
Coursework in Business and Communications
Coursework in Distributed Computing, Networks and Databases
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