Service Attendant resume example

Administration Assistant

• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Operated systems such as Inflight INX and organized all end of day reports including reporting all Discrepancies, Evacuation lists, Comparisons, Manday Reports and Breathalyzer sheets on a daily basis
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Took proactive approach to identifying and resolving issues that could have negative impact on business operations.
• Conducted Room checks to verify the condition of the rooms, before and after arrivals of guests while also checking for any lost keys and reporting any finding in my Discrepancies and Accommodation reports
• Communicated with Rio Tinto's accommodation management with any unexpected arrivals and issues with accommodation on site.
• Devised and implemented improvements to reporting procedures.
• Collected, validated and distributed information to supervisors about any patrons in Isolation, unexpected arrivals and deliveries and catering requests needing approval.
• Scheduled office meetings and client appointments for staff teams.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Housekeeping

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
• Responded to requests from patrons for linens and toiletries.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Adhered to professional house cleaning checklist.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Changed bed linens and collected soiled linens for cleaning.

Bar and Retail

• Complied with standards for merchandising, stocking and storing product.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Kept bar presentable and well-stocked to meet customer needs.
• Decreased waste, following strict recipes and drink measurement protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Answered questions about store policies and addressed customer concerns.
• Folded and arranged merchandise in attractive displays to drive sales.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Increased sales by offering advice on purchases and promoting additional products.
• Used POS system to process sales, returns, online orders and gift card activations.
• Balanced and organized cash register by handling cash and counting change at the end of each day.