Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Organized and dedicated Individual with proven track record of providing exceptional experiences in fast-paced environments and remote locations. A professional with extensive experience in Hospitality, Retail and Administration. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Dedicated to creating personalized experiences while offering expertise in any issues that have risen. Motivated to maintain and contribute to company success. Specializing in quality, speed and process optimization. An Articulate, energetic and results-oriented individual with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Self-motivated work ethic to perform effectively in independent or team environments.

Core Competencies
  • Point of sale operation
  • Excellent Memory
  • Retail management
  • Sales expertise
  • Professional demeanor
  • Microsoft applications proficiency
  • Detail-oriented
  • Mining operations
  • Excellent Communication
  • Conflict Resolution
  • Multitasking Abilities
Professional Experience
09/2021 to Current Service Attendant Western States Cat | Idaho Falls, ID,

Administration Assistant

  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Operated systems such as Inflight INX and organized all end of day reports including reporting all Discrepancies, Evacuation lists, Comparisons, Manday Reports and Breathalyzer sheets on a daily basis
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations.
  • Conducted Room checks to verify the condition of the rooms, before and after arrivals of guests while also checking for any lost keys and reporting any finding in my Discrepancies and Accommodation reports
  • Communicated with Rio Tinto's accommodation management with any unexpected arrivals and issues with accommodation on site.
  • Devised and implemented improvements to reporting procedures.
  • Collected, validated and distributed information to supervisors about any patrons in Isolation, unexpected arrivals and deliveries and catering requests needing approval.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.


  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Responded to requests from patrons for linens and toiletries.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Changed bed linens and collected soiled linens for cleaning.

Bar and Retail

  • Complied with standards for merchandising, stocking and storing product.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash and counting change at the end of each day.
06/2021 to 09/2021 Customer Service Representative/Barista University Health System | San Antonio, TX,
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with minimal wait times.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Facilitated sales of services and goods.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Maintained inventory of all saleable items.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reviewed and resolved differences between accounting information and cash drawer.
11/2020 to 06/2021 Barista Holiday Retirement | Yorktown, VA,
  • Recommended products based on a solid understanding of individual customer needs and preferences.
  • Complied with standards for merchandising, stocking and storing product.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled transactions, including payment processing, cash change and issuing of receipt.
  • Controlled line and crowd with quick, efficient service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Helped customers complete purchases, locate items and join reward programs.
  • Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
11/2016 to 06/2018 Waitress Mimmos Eatalian | City, STATE,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers.
  • Upsold drink specialty items, drink selections and desserts to increase overall sales and exceed targets.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Expected in 08/2018 High School Diploma | Halls Head Community College, Halls Head, WA GPA:
Expected in 11/2020 High School Diploma | Canning Vale College, Canning Vale, WA GPA:
  • Basic Barista Course Certificate
  • Responsible Service of Alcohol
  • Certificate III Fundamentals of Fashion and Design
  • Smart Move General Module and WHS Extension Module Certificate
  • Current C-A Class Drivers License

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School Attended

  • Halls Head Community College
  • Canning Vale College

Job Titles Held:

  • Service Attendant
  • Customer Service Representative/Barista
  • Barista
  • Waitress


  • High School Diploma
  • High School Diploma

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