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Service Ambassador Resume Example

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SERVICE AMBASSADOR
Summary

I am a goal oriented and energetic employee with a solid history of achievement in customer service and banking. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include organizational, practical and professional. I am currently enrolled in CSU Global Campus for a bachelors in Business Management. Within the time being at FirstBank, I have had 4 promotions. I started out as a receptionist, a teller, a senior teller, then a lead new accounts representative. I get praised for my hard work and dedication frequently. I look forward to seeing how much I can accomplish while in school and out of school with a passion for finance and being a credible leader and team mate.

Skills
  • Quick learner, Organized, multi-tasker, friendly and helpful. Fast and efficient service worker,
  • Dedicated team player and admires challenges. Understanding of problematic stand points and
  • Respectful to fellow partners and higher management.
  • Loves to engage in customer interactions
  • Postive Approach
  • Fast worker
  • Enthusiastic Listener
  • Quick learner
  • Goal Setter/Achiever
  • Team player
  • Notary of Public. Comission Expires 06-22-2022
Experience
Service AmbassadorJan 2016 to Jan 2017
Omni Interlocken Hotel LLC － Broomfield, CO
  • Replenished product stock to maintain appropriate levels and meet expected sales demands as their cafe barista
  • Assisted in different job positions when needed. Including being of assistance in the hotels pool and spa, a hostess in the hotels fine dining resteraunt, managed an entire coffee and gift shop and a front desk representative
  • Maintained calm and collective manner when coffee shop would be busy in the mornings as well as when the hotel was hosting a wide event
  • High-quality work performance
  • Proud Integrity
  • Friendly customer service
BaristaJan 2017 to Apr 2017
Starbucks － Thornton, CO
  • Cleaned and sanitized work areas, utensils and equipment.
  • Resolved customer disputes with tact and professionalism.
  • Managed morning rush of over 50 plus customers daily with efficient, levelheaded customer service.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Listened to customer desires and needs to recommend optimal products.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Greeted guests with pleasant smile and superior customer service.
  • Received and accurately processed customer payments.
Bank TellerMay 2017 to Sep 2019
FirstBank Holding Company － Arvada, CO
  • Providing account services to customers by taking in deposits, cashing checks, taking in credit card and mortgage payments.
  • Issuing cash withdrawals, series E bonds, cashier checks and money orders.
  • Organized while in a fast paced environment, warmly greeting each customer, providing in home feel with positivity, coffee/water and knowing a regular by name.
  • Procedures are followed correctly, answering questions in the branch or over the phone.
  • Promptly cross-selling while in a situation of high demand of inventory or more useful tools the bank offers.
Bank Lead New Accounts RepresentativeSep 2019 to Current
FirstBank － Erie, CO
  • Providing account services to customers by greeting them in the lobby by name, welcoming them to my desk with a friendly approach and at home feel.
  • Attentively listening to concerns, wants and needs from a financial institution.
  • Providing my best advice from a specialist stand point and making conversation to better understand my customer.
  • Opening IRA's, HSA's, checking, savings, business accounts and more while promptly crossselling products that would suit my customers needs best with benefits and a banking relationship.
  • Handling fraud issues and overdraft accounts, I tend to the vast majority of issues brought to the bank.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Education and Training
High School Diploma, General EducationMay 2016Horizon High School － Thornton, CO
Bachelor of Science, Business ManagementExpected in May 2024Colorado State University Global Campus － Greenwood Village, CO
Accomplishments

I have been promoted three times while being with FirstBank. Annual reviews state that I am reliable, punctual, a great team member, hard worker and can easily talk with customers and remember them by name. I have also recieved multiple customer service awards at the Omni Interlocken Resort. While working full time and being a full time student at CSU Global Campus I look forward to having the opportunity to expand my horizons and gain more insight and knowledge about finances, and providing high intellectual customers with the right service and efficient solutions.

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Resume Overview

Companies Worked For:

  • Omni Interlocken Hotel LLC
  • Starbucks
  • FirstBank Holding Company
  • FirstBank

School Attended

  • Horizon High School
  • Colorado State University Global Campus

Job Titles Held:

  • Service Ambassador
  • Barista
  • Bank Teller
  • Bank Lead New Accounts Representative

Degrees

  • High School Diploma , General Education May 2016
    Bachelor of Science , Business Management Expected in May 2024

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