I am a goal oriented and energetic employee with a solid history of achievement in customer service and banking. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include organizational, practical and professional. I am currently enrolled in CSU Global Campus for a bachelors in Business Management. Within the time being at FirstBank, I have had 4 promotions. I started out as a receptionist, a teller, a senior teller, then a lead new accounts representative. I get praised for my hard work and dedication frequently. I look forward to seeing how much I can accomplish while in school and out of school with a passion for finance and being a credible leader and team mate.
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- Replenished product stock to maintain appropriate levels and meet expected sales demands as their cafe barista
- Assisted in different job positions when needed. Including being of assistance in the hotels pool and spa, a hostess in the hotels fine dining resteraunt, managed an entire coffee and gift shop and a front desk representative
- Maintained calm and collective manner when coffee shop would be busy in the mornings as well as when the hotel was hosting a wide event
- High-quality work performance
- Proud Integrity
- Friendly customer service
- Cleaned and sanitized work areas, utensils and equipment.
- Resolved customer disputes with tact and professionalism.
- Managed morning rush of over 50 plus customers daily with efficient, levelheaded customer service.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Listened to customer desires and needs to recommend optimal products.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Greeted guests with pleasant smile and superior customer service.
- Received and accurately processed customer payments.
- Providing account services to customers by taking in deposits, cashing checks, taking in credit card and mortgage payments.
- Issuing cash withdrawals, series E bonds, cashier checks and money orders.
- Organized while in a fast paced environment, warmly greeting each customer, providing in home feel with positivity, coffee/water and knowing a regular by name.
- Procedures are followed correctly, answering questions in the branch or over the phone.
- Promptly cross-selling while in a situation of high demand of inventory or more useful tools the bank offers.
- Providing account services to customers by greeting them in the lobby by name, welcoming them to my desk with a friendly approach and at home feel.
- Attentively listening to concerns, wants and needs from a financial institution.
- Providing my best advice from a specialist stand point and making conversation to better understand my customer.
- Opening IRA's, HSA's, checking, savings, business accounts and more while promptly cross selling products that would suit my customers needs best with benefits and a banking relationship.
- Handling fraud issues and overdraft accounts, I tend to the vast majority of issues brought to the bank.
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
I have been promoted three times while being with FirstBank. Annual reviews state that I am reliable, punctual, a great team member, hard worker and can easily talk with customers and remember them by name. I have also recieved multiple customer service awards at the Omni Interlocken Resort. While working full time and being a full time student at CSU Global Campus I look forward to having the opportunity to expand my horizons and gain more insight and knowledge about finances, and providing high intellectual customers with the right service and efficient solutions.
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School Attended
- Horizon High School
- Colorado State University Global Campus
Job Titles Held:
- Service Ambassador
- Barista
- Bank Teller
- Bank Lead New Accounts Representative
Degrees
- High School Diploma
- Bachelor of Science
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