Communicative and motivated customer service employee dedicated to providing elevated service, unforgettable guest experiences, and efficient team environment. Creative floor leader offering 4 years experience providing service to dinner guests at a busy 4-star restaurant as well as some time at a lower scale fine dining restaurant.. Detailed organizer of service operations with versatility in stressful circumstances. Experienced training professional with a motivational style and positive attitude. Quick learner with competitive multitasking skills and exceptional work ethic. Adept at engaging trainees with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.
Skills
Food sales and promotion
Order accuracy
Alcohol service
Menu memorization
High-volume dining
Planning and Coordination
Organizational leadership
Team Building (training and mentoring)
Reservation coordination
Cash register operations
Complaint resolution
Cash handling
Work History
04/2016 to 09/2020
Server /Hostess /Take-Out Specialist /Lead TrainerHealthcare Services Group – Las Vegas, NV,
Server:
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons. As well as, checked identification to enforce age regulations for alcoholic beverages.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Take-out Specialist:
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Hostess:
Provided warm hospitable environment for new and frequent guests.
Took call-aheads and reservations over phone and online in order to prepare and plan for successful shifts.
Multitasked as Lead Hostess in order to greet guests, coordinate with other hostess, and manage ongoing waitlist/reservations.
Coordinated over 30 guest reservations per dinner shift.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Helped guests sign up for loyalty program in order to promote guest loyalty, satisfaction, and sales numbers.
Lead Trainer:
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Motivated trainees and associates by demonstrating positive attitude to improve productivity.
Monitored training effectiveness through observation and communication with managers, trainers, and trainees.
Teamed with managers to brainstorm ways to enhance and improve training effectiveness.
06/2015 to 02/2016
HostessCamping World – North Charleston, SC,
Governed fine dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Maintained highly loyal clientele by delivering unparalleled service (taking coats, valet, etc.) at every stage of restaurant dining experience.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
10/2014 to 02/2015
Retail Sales AssociateTarget – City, STATE,
Retail Sales Associate:
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier:
Counted cash in register drawer at beginning and end of shift.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Education
Expected in
High School Diploma: Trinity High School - Euless, TX GPA:
Expected in
No Degree: Business Administration And Management Tarrant County College District - Fort Worth, TX GPA:
Some college.
Accomplishments
Hosted two award winning beer dinners for BJ's Restaurant & Brewhouse. This includes collaborating with a team in order to plan and execute a local event that happens 3 times a year.
Participated in fundraisers and volunteer events with BJ's Team to raise awareness and make a difference. Including but not limited to: Cowtown Brushup, No Kid Go Hungry, Cystic Fibrosis fundraiser, Habitat for Humanity, etc.
Collaborated with management to recruit and oversee training of new employees for over a year at a high volume fast paced restaurant.
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School Attended
Trinity High School
Tarrant County College District
Job Titles Held:
Server /Hostess /Take-Out Specialist /Lead Trainer
