LiveCareer-Resume

server event server resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Sociable Server offering 6 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.

Effective at handling a large number of guests in challenging settings. Looking to bring vast catering expertise to a challenging role with the opportunity for career growth.

I am hard hard working individual. I have excellent customer service skills. I am not afraid of hard work, also love learning new skills.

Skills
  • Table Setting Arrangements
  • Dining Customer Service
  • Hors D'oeuvres Service
  • Liquor, Wine and Food Service
  • Table Bussing
  • Price Memorization
  • Menu Memorization
  • Effective Customer Upselling
  • Wine Pairings
  • Point of Sale (POS) System Operations
  • Check Payment Processing
  • Food Inspection
  • Food Safety Understanding
  • High-Volume Dining
  • Special Dietary Requirements
  • Specials Promotion and Upselling
  • Age Verification
  • Verbal and Written Communication
  • Payment Processing
  • Service Oriented
  • Menu Recommendations
  • Warm and Friendly
  • Transactions and Cash Handling
  • Service-Oriented
  • Service Coordination
  • Team Player
  • Relationship Building
  • Time Management
  • Staff Training
  • Conflict and Complaint Resolution
Education and Training
Edison Community College Punta Gorda, FL, Expected in 05/2001 Associate of Arts : Business Administration And Management - GPA :
Lemon Bay High School Englewood, FL Expected in 05/1999 High School Diploma : - GPA :
Experience
Monarch Casino Black Hawk - Server, Event Server
Reno, NV, 11/2022 - Current
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Bjs Restaurants Inc - Server Shift Leader
City, STATE, 10/2017 - 11/2022
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Worked with management to coordinate special functions and events.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Lowes Home Improvment - Owner/Tile Installer
City, STATE, 08/2011 - 10/2017
  • Cleaned and leveled surface areas and removed excess grout.
  • Prepared tiling surfaces using waterproofing materials and lath.
  • Measured, cut and shaped tiles and marble to size.
  • Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
  • Formed tile beds using concrete, plaster and mastic materials.
  • Created decorative wall and floor designs using mosaic tile setups.
  • Completed post-installation inspections and processed work invoices.
  • Ordered flooring supplies and tiling equipment according to project requirements.
  • Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
  • Cut tiles and marble to project specifications by using power wet saws and tile cutters.
  • Used power tools and machinery properly to avoid job site accidents.
  • Used spacers between tiles and marble to align distance before grout application.
  • Determined best tile layout to achieve desired pattern and support timely project completion.
  • Utilized plywood and mortar to level different surfaces before laying marble and tile.
  • Reviewed blueprints and work instructions to determine and execute requirements.
  • Documented daily activities and completed paperwork for each job.
  • Prepared cost and labor quotes based on estimated time and materials needed.
  • Identified materials and amount of labor required for project completion after reviewing blueprints.
  • Handled over 40 installations each month smoothly.

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Resume Overview

School Attended

  • Edison Community College
  • Lemon Bay High School

Job Titles Held:

  • Server, Event Server
  • Server Shift Leader
  • Owner/Tile Installer

Degrees

  • Associate of Arts
  • High School Diploma

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