server event server resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Sociable Server offering 6 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Effective at handling a large number of guests in challenging settings. Looking to bring vast catering expertise to a challenging role with the opportunity for career growth.
I am hard hard working individual. I have excellent customer service skills. I am not afraid of hard work, also love learning new skills.
Skills
Table Setting Arrangements
Dining Customer Service
Hors D'oeuvres Service
Liquor, Wine and Food Service
Table Bussing
Price Memorization
Menu Memorization
Effective Customer Upselling
Wine Pairings
Point of Sale (POS) System Operations
Check Payment Processing
Food Inspection
Food Safety Understanding
High-Volume Dining
Special Dietary Requirements
Specials Promotion and Upselling
Age Verification
Verbal and Written Communication
Payment Processing
Service Oriented
Menu Recommendations
Warm and Friendly
Transactions and Cash Handling
Service-Oriented
Service Coordination
Team Player
Relationship Building
Time Management
Staff Training
Conflict and Complaint Resolution
Experience
Server, Event Server, 11/2022 to Current Monarch Casino Black Hawk – Reno, NV,
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Greeted customers, answered questions and recommended specials to increase profits.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Cleaned tables and chairs to prepare dining area for next customers.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees on restaurant procedures and plating techniques.
Addressed complaints to kitchen staff and served replacement items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Set up and tore down all catering services in banquet halls and at customer locations.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Server Shift Leader, 10/2017 to 11/2022 Bjs Restaurants Inc – City, STATE,
Trained and acclimated new servers to restaurant's culture and operations.
Created positive guest experience by listening to guest needs and recommending options to meet requests.
Managed tables throughout dining room to execute service at highest level.
Supervised serving staff to drive high level of hospitality and food excellence.
Maintained thorough knowledge of menu to describe dining options.
Directed and assisted in general dining room cleaning and sanitation.
Cleared dishes from tables during and after meal service to maintain clean dining area.
Leveraged proper serving etiquette to promote inviting dining atmosphere.
Managed opening and closing duties to facilitate restaurant operations.
Provided exceptional service to high volume of daily customers.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Worked with management to coordinate special functions and events.
Leveraged POS system to receive and take guest orders and process payment.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Calculated charges, issued table checks and collected payments from customers.
Verified legal drinking age before serving beer, wine and liquor to comply with state law.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Owner/Tile Installer, 08/2011 to 10/2017 Lowes Home Improvment – City, STATE,
Cleaned and leveled surface areas and removed excess grout.
Prepared tiling surfaces using waterproofing materials and lath.
Measured, cut and shaped tiles and marble to size.
Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
Formed tile beds using concrete, plaster and mastic materials.
Created decorative wall and floor designs using mosaic tile setups.
Completed post-installation inspections and processed work invoices.
Ordered flooring supplies and tiling equipment according to project requirements.
Produced high-quality work with power and hand tools and accurate calculations of distances and surface areas.
Cut tiles and marble to project specifications by using power wet saws and tile cutters.
Used power tools and machinery properly to avoid job site accidents.
Used spacers between tiles and marble to align distance before grout application.
Determined best tile layout to achieve desired pattern and support timely project completion.
Utilized plywood and mortar to level different surfaces before laying marble and tile.
Reviewed blueprints and work instructions to determine and execute requirements.
Documented daily activities and completed paperwork for each job.
Prepared cost and labor quotes based on estimated time and materials needed.
Identified materials and amount of labor required for project completion after reviewing blueprints.
Handled over 40 installations each month smoothly.
Education and Training
Associate of Arts: Business Administration And Management, Expected in 05/2001 to Edison Community College - Punta Gorda, FL, GPA: Status -
High School Diploma: , Expected in 05/1999 to Lemon Bay High School - Englewood, FL GPA: Status -
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