, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Adaptable Manager offers six years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Skills
Food Safety Understanding
Effective Customer Upselling
Transactions and Cash Handling
Staff Training
Verbal and Written Communication
Sales Techniques
Project Management
Staff Development
Team Leadership
Complex Problem Solving
Performance Tracking and Evaluation
Scheduling and Coordinating
Experience
Server, 12/2021 to Current Commonwealth Assisted Living – South Boston, VA,
Greeted customers, answered questions and recommended specials to increase profits.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Trained new employees on restaurant procedures and plating techniques.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Addressed complaints to kitchen staff and served replacement items.
Served food and beverages to patrons and immediately remedied issues with orders.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting resident relationships.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Assistant Deli Manager, 10/2015 to 11/2021 Safeway – Arlington, VA,
Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Completed monthly inventories of food and material stocks.
Reduced costs by controlling portion sizes and eliminating all types of waste.
Managed team of 22 employees in high-volume deli doing more than $42,000 in business each week.
Prepared and led food service training programs to teach staff various tasks.
Created effective marketing promotions to improve business.
Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Resolved problems or concerns to satisfaction of involved parties.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired qualified candidates to fill open positions.
Worked closely with customers to understand needs and resolve diverse issues.
Oversaw daily operations, maintenance and administration of various properties.
Collaborated with staff to maximize customer satisfaction and streamline procedures.
Inventory Specialist, 02/2015 to 02/2016 Costa Farms – Brownsville, TX,
Performed scheduled inventory counts and supply audits.
Complied with policies and proper procedures to meet occupational safety and health standards.
Entered information into system to update status reports.
Responsible for counting multiple stores inventory accurately and efficiently.
Ensured accurate counts in a timely manner, re-counting. reorganizing, and verifying with store personnel before closing out our services.
Education and Training
High School Diploma: , Expected in 11/2011 to Bob Jones High School - Madison, AL GPA: Status -
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