Livecareer-Resume
Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Focused and reliable Waitress bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.

Skills
  • Food and beverage pairings
  • Sales expertise
  • Point of sale operation
  • Dining area maintenance
  • To-Go Order Preparation
  • High-Volume Dining
  • Coaching and mentoring
  • Effective leader
  • Delegation
  • MS Office
  • Interactive Communication Skills
  • Front-of-house display creation
Work History
08/2019 to Current
Server Logan's Roadhouse Norman, OK,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Processed orders and sent to kitchen employees by POS.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
08/2019 to Current
Hostess Marriott International Winston Salem, NC,
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Informed servers of newly seated parties for speedy service.
  • Checked and restocked server areas and organized and got change for front counter.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Answered customer questions about hours, seating and menu information.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Recorded available tables after seating each party using specialized seating software.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Documented reservations and communicated changes to guests.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
12/2018 to 02/2019
Attendant Sp Plus Corporation Pompano Beach, FL,
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
Education
Expected in 05/2024
No Degree: Business
University of New Mexico - Albuquerque, NM
GPA:
  • Continuing education in Business
  • Expected Graduation date is May 2024
Expected in 05/2020
High School Diploma:
Sandia High School - Albuquerque, NM
GPA:
  • Professional development completed in Childcare
  • Professional development completed in Nursing Assistant
  • 3.9 GPA

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Resume Overview

School Attended

  • University of New Mexico
  • Sandia High School

Job Titles Held:

  • Server
  • Hostess
  • Attendant

Degrees

  • No Degree
  • High School Diploma

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