server resume example with 14+ years of experience
Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Hardworking with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Adaptable offering fifteen years of experience in customer service and twelve years of experience in the food service. Quality-driven expert with extensive knowledge of hospitality etiquette, food preparation and superior customer service. Courteous and reliable team member proficient in FOH and BOH operations.
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- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Partnered with team members to efficiently serve food and beverages.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Processed customers' payments and provided receipts.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Answered customer requests with friendly, knowledgeable service and support.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Translated management directives into actionable mandates for front-line staff.
- Evaluated employee job performance and motivated staff to improve productivity.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Evaluated and authenticated returns, exchanges and voids.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Achieved commendations for providing top-quality customer service.
- Compiled reports to help management enhance plans and make key operational decisions.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
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Resume Overview
School Attended
- Robert E. Fitch High School
Job Titles Held:
- Server
- Dockside Deli Supervisor
- Customer Service Supervisor
Degrees
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy