server resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

  • Order Accuracy and Delivery
  • Warm and Friendly
  • Dining Room Cleaning and Upkeep
  • Cool Under Pressure
  • Specials Promotion and Upselling
  • Menu Memorization and Presentation
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Call Documentation
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Order and Refund Processing
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Oral and Written ommunication
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • Customer Inquiry Response
  • Microsoft Exchange
  • Telephone Management
  • Call Transfers
Work History
10/2022 to Current
Server Flixbrewhouse Madison, WI,
  • Maintain table appearance by pre-bussing, check drink levels and remove clutter
  • Keep station clean, set up and take down station tables appropriately
  • Present check for payment and provides change as needed
  • Take food and beverage orders, give food orders to kitchen and deliver orders.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
05/2022 to 10/2022
Package Handler Fedex Cross Border Pasco, WA,
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Handled inventory control and cycle counting procedures.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Assisted warehouse manager with during busy periods, developing new skills while boosting warehouse efficiency.
  • Delivered updates on anticipated task completion times.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Documented warehouse stock each day and reported inventory totals to supervisor.
01/2021 to 06/2022
Remote Customer Service Representative Intoxalock Des Moines, IA,
  • Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs
  • Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution
  • Provides customer with appropriate standard information requested
  • Derives all necessary information from customer to update database
  • Understands when to seek help and/or escalate to a more senior role.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer adjustments to maintain financial accounts.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Expected in 07/2018
Phlebotomy :
Camelot College - Baton Rouge, LA,
Expected in 05/2017
High School Diploma:
Mckinley High School - Baton Rouge, LA,

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Resume Overview

School Attended

  • Camelot College
  • Mckinley High School

Job Titles Held:

  • Server
  • Package Handler
  • Remote Customer Service Representative


  • Phlebotomy
  • High School Diploma

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