server resume example with 12+ years of experience
Server bringing enthusiasm, dedication and an exceptional work ethic. Extremely well versed in hospitality etiquette, food preparation, and superior customer service.
Works well under pressure
Exceptional interpersonal skills
Trained in liquor, wine and food service
Food Handlers card/OLCC
- High-volume dining
- Master of sales techniques
- Highly responsible and reliable
- Experience in Point of Sale (POS) system operation
3.99 GPA
Majored in automotive
Member of National Society for High School Scholars
Made the presidents list every quarter of every year
Enrolled in AP and honors classes
Maintained excellent grades while working weekends as a babysitter
Graduated with highest honors
3.7 GPA
Not required to take writing class after scoring high on placement test
87 credits
Planning on finishing transfer degree and attending PSU
Rigorously trained and tested new hires on advanced POS computer systems to ensure proficiency and accuracy of order inputs.
Instructed new servers on running end of day sales reports and calculating tip percentages, labor, and completing side work
Lead server.
Earned more closing shifts than any other server, including permanent shifts on busiest nights.
Raised thousands of dollars during company fundraisers to donate towards Muscular Dystrophy, Community Cycling Club, and No Kid Hungry;often raised more than all other servers combined.
- Demonstrated exceptional ability to multitask and remain acurate when serving many tables as once
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintained knowledge of current menu items and specials,including their garnishes, ingredients and preparation methods.
- Kept check average above the requirement by upselling, offering appetizers, and suggesting wine pairings/seasonal cocktails.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.
- Trained new servers
- Assigned sidework to servers and ensured completion throughout and after shift
- Made change for other servers using closing till and kept it balanced throughout shift
- Skillfully anticipated and addressed guests' service needs.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
- Correctly calculated charges, issued bills and collected payments.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Assemble and deliver catering orders to numerous events, often staying to serve at event.
- Requested weekly by many return customers
- Frequent recipient of positive reviews from customers
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and company software.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Process payroll information.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Count all tills and server bags from previous night and prepare deposit for bank.
- Call in additional servers depending on the projected guest count or number of reservations.
- Adjust pay rates for employees in computers when minimum wage increases
- Transfer all information from previous shift (i.e. credit card transactions, employees' hours, tips claimed) from POS system to office computers
- Coordinated monthly and quarterly marketing meetings with other stores in district.
- Presented on current promotions to the public at events and tradeshows.
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
- Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
- Compile lists describing product or service offerings.
- Participate in promotional activities and trade shows, working with general managers, district managers, and other business in the community to market products or services.
- Participate in the development of online marketing strategy.
- Distributed dining certificates to 5,000 families in PDX after teaming up with local libraries' summer reading programs.
- Increased guest count by offering/booking banquet rooms to numerous meetings/clubs.
- Booked numerous banquets/large reservations for rehearsal/reception dinners after running a booth at the Portland Wedding Expo.
- Report directly to corporate manager daily to update on progress made.
- Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables and setting with clean service ware.
- Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Serve food to customers when servers need assistance.
- Actively complied with all health department regulations and rectified issues immediately.
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
- Train new bussers.
- Greet guests and seat them at tables or in waiting areas.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Maintain accurate wait list.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Maximized table turns and rotated seating for maximum guest satisfaction.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Receive and record patrons' dining reservations.
- Take and prepare to-go orders.
- Train new hosts.
Attentive
Dependable
Experienced in POS systems
Outgoing and energetic
Maintain efficiency/accuracy while multitasking
Works well when under pressure
Team player
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Resume Overview
School Attended
- Benson Polytechnic High School
- Portland Community College
Job Titles Held:
- Server
- Secretary
- Marketing Representative
- Busser
- Host
Degrees
- High School Diploma
- Associate of Arts Transfer Degree
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