Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly dependable and motivated individual with the ability to multi-task and the drive to want to learn and be a beneficial asset to the position to be filled. Many years of experience with customer service, managing of phone calls, computer programs, office equipment as well as filing of paperwork.
Skills
Dependable
Excellent Communication
Ability to Work Under Pressure
Decision Making
Time Management
Problem-solving
Self-motivation
Flexibility
Conflict Resolution
Leadership
Adaptability
Teamwork Skills
Organization
Active Listening
Fast Learner
Answering Phones
Scheduling
MS Office
Office Equipment
Great Multi Tasker
Work History
09/2019 to Current
ServerBass Pro Shops – Grandville, MI,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Restocked salad bar and buffet for lunch and dinner service.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Prepared beverages and filled food orders for customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
01/2020 to 09/2020
Server/BartenderLandry's – Tempe, AZ,
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept register accurate through correct billing, payment processing and cash management practices.
Monitored guests for intoxication and immediately reported concerns to management.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Checked identification to enforce age requirement for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
07/2014 to 08/2018
Education AssistantAlamogordo Public Schools – Alamogordo, NM,
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
Kept learning environments focused, inclusive and supportive at all times.
Distributed learning materials such as worksheets, textbooks and supplemental activities.
Spoke with parents about student needs to garner additional support.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Maintained student safety in classroom and outside environments.
Worked with individual students to provide personalized educational, behavioral and emotional support.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
07/2014 to 08/2018
School Secretary Challenger School – Las Vegas, NV,
Answered and directed calls using multi-line switchboard.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Received and routed business correspondence to correct departments and staff members.
Answered, responded to and transferred over daily phone calls on multi-line phone system.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Assisted coworkers and staff members with special tasks on daily basis.
Education
Expected in 05/2000 to to
High School Diploma: Tularosa High School - Tularosa, NM GPA: Status -
Expected in 05/2016 to to
Associate of Arts: New Mexico State University At Alamogordo - Alamogordo, NM GPA: Status -
Expected in 05/2013 to to
Associate of General Studies: New Mexico State University At Alamogordo - Alamogordo, NM GPA: Status -
Expected in 05/2016 to to
Associate in Elementary Education: New Mexico State University At Alamogordo - Alamogordo, NM GPA: Status -
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