LiveCareer-Resume

server resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly and efficient Sales representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Abercrombie & Fitch standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Table Setting Arrangements
  • Dish Preparation
  • Liquor, Wine and Food Service
  • Hors D'oeuvres Service
  • Effective Customer Upselling
  • Team Player
  • Relationship Building
  • Menu Memorization and Presentation
  • Warm and Friendly
  • High Energy and Stamina
  • Cool Under Pressure
  • Service-Oriented
  • Able to Lift 30 Pounds
  • Staff Training
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • High-Energy Attitude
  • Problem-Solving Abilities
  • Data Evaluation
Experience
Server, 05/2019 - 02/2020
Silverspot Cinemas Miami, FL,
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Stocked service areas with supplies during slow periods.
  • Informed customers of daily specials and signature menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Presented menus and answered questions regarding items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and confirmed complete orders.
Sales Representative, 06/2020 - 05/2021
Westlake Chemical Hazlehurst, MS,
  • Listened to customer needs to identify and recommend best products and services.
  • Greeted and assisted customers to foster positive experiences.
  • Identified customer needs by asking questions and advising on best solutions.
  • Recognized security risks to properly handle situations.
  • Employee of the month for recovering $1,000 worth of stolen clothes, cologne, etc.

  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Developed key customer relationships to increase sales.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Manager, 05/2021 - Current
Otg Newark, NJ,
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees to perform duties.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • VerifIed and confirmed staff schedules to properly cover shifts.
  • Collected cash sales from employees to properly tip each server after shift.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Maintained table setting by removing courses, replenishing utensils and refilling drinks.
  • Assisted staff by serving food and beverages or bussing tables.
  • Provided information about menu selections and made recommendations.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Pitched in to deliver food and beverages to tables during high-volume periods.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Established standards for personnel performance and customer service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Monitored staff performance and addressed issues.
Education and Training
High School Diploma: , Expected in 06/2020
-
Marysville Pilchuck High School - Marysville, WA
GPA:
Status -
Languages
Tagalog :
Professional:
Negotiated :
:

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Resume Overview

School Attended

  • Marysville Pilchuck High School

Job Titles Held:

  • Server
  • Sales Representative
  • Manager

Degrees

  • High School Diploma

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