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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Hotel dining and catering professional well-versed in guest services and food and beverage operations. Experienced in large-scale events, as well as intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase likelihood of repeat business. Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering [Number] years experience providing service to [Number] dinner guests at [Type] restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Proactive [Job Title] with [Number] years of experience working in [Type] restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Dependable [Job Title] with [Number] years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Efficient [Job Title] with over [Number] years of experience in [Type] and [Type] service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience. Diligent Food Service worker with successful history in [Type] settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction. Service-oriented [Job Title] well-versed in dining, kitchen and cleanliness standards. Dependable, quality-focused professional with [Number] years experience in restaurant operations. Collaborative team leader with comprehensive background of equitable supervision. Motivated [Job Title] with [Number] years experience successfully serving customers in busy, [Type] restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Versatile [Job Title] with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Customer-oriented [Job Title] with excellent interpersonal and communication skills focused on guest satisfaction. Recognized food and beverage expert. Recent license in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Versatile [Job Title] possessing [Number] years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members.

Skills
  • Food and beverage pairings
  • Tableside service
  • Point of sale knowledge
  • High-volume dining
  • Guest seating arrangements
  • Guest relations management
  • Sales expertise
  • Beverage preparation
  • Order delivery practices
  • Order accuracy
  • Hospitality service expertise
  • Stocking and replenishing
  • Menu memorization
  • Dining area cleanliness
  • Daily specials memorization
  • Cash handling expert
  • Bill computation
  • Food sales and promotion
  • To-go order preparation
  • Cash Handling
  • Table setting knowledge
  • Performance improvement
  • Communication skills
  • Ordering procedures
  • Food running
  • Food preparation
  • Item promotion
  • Banquet coordination
  • Food station setup
  • Food spoilage prevention
  • Front-of-house display creation
  • Menu presentation
  • Table setting
  • Food preparation and safety
Work History
Server, 01/2020 to Current
TopgolfAllen, TX,
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Served needs of more than [Number] customers in busy [Type] environment.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings- increasing daily beverage sales by [Amount] % on average.
  • Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
  • Prepared beverages and filled food orders for customers.
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Coordinated [Number] events throughout [Number] banquet spaces, including weddings, reunions, and corporate meetings.
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
Busser, 08/2019 to 11/2019
Firstservice ResidentialOviedo, FL,
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Significantly cut inventory costs about [Number]% by reducing supplies used and [Action].
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Assisted wait staff with timely food delivery and guest requests.
  • Engaged in suggestive selling and other sales techniques.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Greeted customers and answered any questions.
  • Assisted customers with carry-out service.
  • Ensured exceptional guest experiences through attentive service.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Monitored dining room inventory and replenished as necessary.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Offered product samples, answered questions and helped customers find items.
Host, 10/2018 to 06/2019
OceanCity, State,
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Documented reservations and communicated changes to guests using [Software].
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Conducted [Timeframe] dining room and server checks to assess readiness for expected customer loads.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Informed servers of newly seated parties for speedy service.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
  • Used [Software] to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
Education
High School Diploma: , Expected in 05/2020
Paladin Career And Tech High School - Blaine, MN
GPA:

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Resume Overview

School Attended
  • Paladin Career And Tech High School
Job Titles Held:
  • Server
  • Busser
  • Host
Degrees
  • High School Diploma

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