Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Customer-oriented server with 7+ years of success creating memorable dining experiences for patrons. Talented at cheerfully recommending selections, taking orders and fulfilling requests exactly as asked. Enhanced customer satisfaction 100% by maintaining upbeat attitude, quickly attending to guests and customers.
Responsible server with 7+ years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.
Skills
Food inspection
Effective customer upselling
Menu memorization
Dining customer service
Check payment processing
Food safety understanding
Point of Sale (POS) system operations
Menu knowledge
Dining crew workflow optimization
Safe food handling
Regulatory compliance
Quality control
Service prioritization
Table Bussing
High-volume dining
Experience
04/2019 to 08/2019
ServerGlendale Dining Services – Winchendon, MA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to serve up food and beverage options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Greeted newly seated guests quickly and efficiently.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Processed customers' payments and provided receipts.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Reviewed identification for patrons before serving alcoholic drinks.
Calculated charges, issued table checks and collected payments from customers.
08/2017 to 03/2018
CashierFredbeans – Boyertown, PA,
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Monitored sales events, added new merchandise and rang up purchases.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Promoted specific item options to drive sales and achieve add-on purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Received payments for merchandise and issued receipts.
Processed several transactions per day with exceptional accuracy.
Resolved issues regarding customer complaints and escalated worsening concerns to for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving issues.
Increased sales by suggesting specific purchases to customers.
Resolved issues with cash registers, card scanners and printers.
Assisted s with completing end-of-day counts and securing funds to prevent loss or theft.
02/2016 to 04/2016
ServerGlendale Dining Services – Laconia, NH,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Calculated charges, issued table checks and collected payments from customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Expected in to to
: BS in Accounting Southern New Hampshire University - Hooksett, NH GPA: Status -
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