Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Currently a diligent food service worker with a successful history in high volume settings and dedication to supporting my team with hard work and knowledgeable service. Skilled at communicating with customers and others; and at building quality customer relationships. Also a talented laborer focused on building a career by learning from leading professionals. Able to complete skilled and semi-skilled work with minimal supervision. Also familiar with working in a range of conditions to complete physical tasks. Looking to apply abilities toward learning more about the field and advancing professionally.
Skills
Excellent customer relations
Communication skills
Problem-solving skills
Organized
Quick learner
Hand and power tool operation
Building, demolition and renovation
MS Office
Cash Management
Work History
Server, 11/2019 to Current Qdoba – Oak Hill, TN,
Kept register accurate through correct billing, payment processing and cash management practices.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Laborer Apprentice, 06/2018 to 08/2018 City Of Chicago, Il – Chicago, IL,
Read and interpreted plans and schematics.
Learned how to perform skilled work such as demolition, cleaning and worksite safety.
Directed traffic around work zones to maintain safety.
Moved tools and supplies from storage and trucks, packing materials to avoid breakage.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
Learned how to complete demolition and clean-up with minimal supervision, contributing to a successful remodel.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Operated hammer drills and grinders to remove materials and promote job efficiency.
Used shovels or heavy equipment to move different materials based on job needs.
Recognized and reported potential project challenges and assisted with solutions.
Assisted Laborer Foreman and Project managers with carrying out tasks by transporting supplies, operating equipment and completing basic support tasks.
Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
Handled hammer drills, saws, and grinder construction tools and machinery to effectively complete demolition and remove old debris.
Sales Associate, 07/2017 to 05/2018 Blavity Inc. – Los Angeles, CA,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Front End Cashier, 07/2015 to 05/2017 Bristol Farms – Irvine, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Approached every question or concern with calm and level-headed approach to successfully address any need.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained organized and orderly front end and removed carts, baskets and debris.
Checked prices for customers and processed items sold by scanning barcodes.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Assisted with purchasing decisions and located merchandise for customers.
Handled customer complaints and concerns and able to direct customers to supervisor for quick resolution.
Processed credit card, EBT, and gift certificate payments with electronic computer system.
Answered questions about store policies and concerns to support positive customer experiences.
Education
Bachelor of Arts: Business Management, Expected in to Indiana University South Bend - South Bend, IN GPA: Status -
Bachelor of Science: Construction Management, Expected in 12/2022 to Purdue University - West Lafayette, IN GPA: Status -
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