Sociable independent skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Motivated childcare professional brings unique understanding of childhood needs and care to in-home environment. Handles diverse child and household priorities by applying strong organizational and multitasking abilities. Highly responsible and diligent with strong communication skills.
Skills
High-volume dining
Liquor, wine and food service
Effective customer upselling
Dining customer service
Sales Techniques
Superior communication skills
Childcare Techniques
First aid and CPR certified
Educational support
People-oriented
Reliable
Friendly
Effective team leader
MS Office proficient
Flexible
Dependable
Education and Training
Westmoore High SchoolOklahoma City, OKExpected in 05/2016 ā āHigh School Diploma: - GPA:
Oklahoma City Community CollegeOklahoma City, OKExpected in ā ā:Business And Child Development - GPA:
Experience
Alorica Inc. - Server Spokane Valley, WA, 08/2020 - Current
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
American Veterinary Group - Family Nanny Navarre, FL, 09/2018 - Current
Helped children complete homework and special assignments daily to support academic performance.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Coordinated after-school activities and transportation for five children for practices and events.
Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Regulated children's schedules to balance rest, learning and play.
Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Facilitated safe, caring and warm environment for children between ages of newborns and ten years old to stimulate development.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Followed routines to foster stability and structure in children's lives while parents were away.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Assisted children with homework and implemented school material in practical, everyday activity.
Luigi's Restaurant & Gourmet Express - Bartender, Manager, and Lead Server City, STATE, 03/2019 - 03/2020
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Upsold customers from shelf to premium brands to help boost sales.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Penn South Pet Clinic - Kennel Technician City, STATE, 03/2018 - 12/2018
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
Coordinated animal reproduction based on facility plans and individual animal factors such as age and receptiveness.
Maintained clean and orderly play yards, kennels and cages.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
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