Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Focused and reliable server/hostess bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work.
Skills
Multitasker
Cash handling expert
Guest relations
Hospitality service expertise
Team Leadership
Work History
08/2018 to CurrentServerSnowbird Ski And Summer Resort | Snowbird Ski And Summer Resort, UT,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Bussed and reset 10 to 20 tables per shift, working efficiently to keep dining room and work areas clean.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
06/2017 to 08/2020HostessFirstservice Residential | Reno, NV,
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Conducted a full dining room and server checks to assess readiness for expected customer loads.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Documented reservations and communicated changes to guests using OpenTable
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Assisted managers with quickly resolving service- and food-related issues.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
05/2016 to 05/2018ServerSnowbird Ski And Summer Resort | Snowbird Ski And Summer Resort, UT,
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Managed food resources, memorized orders and coordinated service in 40- table restaurant.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Expected in 06/2018 to to High School Diploma | Nixon-Smiley High School, Nixon, TXGPA: Status -
Expected in to to Associate of Science | Actuarial ScienceSan Antonio College, San Antonio, TXGPA: Status -
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