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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Responsible Phlebotomist with excellent communication skills demonstrated by five years of experience in healthcare.
Skills
  • Diagnostic tools familiarity                                               
  • Committed to maintaining data integrity
  • Patient-focused care                                                           
  • Adheres to customer service procedures
  • Venipuncture/blood draw expert 
  •  Strong problem solving aptitude
  • Client relations aptitude
  • Multi-line phone operation proficiency
  • Qualified daily living activity assistant 
  • Skilled in call center operations
  • Medical laboratory procedures talent
                                              
Experience
Server, 08/2015 to
Great Wolf LodgeTemple, NH,
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Delivered exceptional, friendly and fast service.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Correctly calculated charges, issued bills and collected payments.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Provided high quality service.
Experience
Customer Services Expert, 04/2014 to 05/2015
WhirlpoolBenton Harbor, MI,
  • Acted professionally and patiently when addressing negative customer feedback.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues. Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Experience
Customer Service Expert, 05/2013 to 04/2014
AeroteckBenton Harbor, MI,
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Experience
Medical Assistant , 02/2012 to 05/2015
Urgent Care ClinicBenton Harbor, MI,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts. Monitored expiration of medical supplies and medications.  
  • Assessed patients and documented their medical histories.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
Experience
Home Health Aid, 05/2008 to 05/2014
MstaffBenton Harbor, MI,
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Helped residents programming goals and increase their independence. Provided a comforting and soothing environment.
  • Maintained sanitary residents' and program rooms.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
Education and Training
High School Diploma: , Expected in 1999 to Eau Claire High School - Eau Claire, MI
GPA:
Status -
Medical Assistant Certification: Healthcare: , Expected in 2012 to Ross Medical Education Center - Portage, MI
GPA:
Status -
: Nursing, Expected in to Trenholm - Montgomery, AL
GPA:
Status -
: Phlebotomist, Expected in 2017 to Nywes - Montgomery, Al
GPA:
Status -
Experience
Customer Service Expert, 05/2014 to 06/2015
Benton Harbor, MI,
  • Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
  • I also have experience as a Call Center Representative that posses expertise inproviding customer support in high call volume environments.
  • I have exceptional computer aptitude andtelephone etiquette.
, 06/2013 to 05/2014
AeroteckBenton Harbor, MI,
  • Addressed and resolved customer product complaints empathetically and professionally.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Managed high call volume with tact and professionalism.Met or exceeded service and quality standards every review period.
  • Effectively managed a high-volume of inbound and outbound customer calls.?Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centerenvironment.
Medical Assistant, 03/2012 to 06/2013
Urgent Care Medical CenterBenton Harbor, MI,
  • Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.Obtained information about clients' medical history, drug history, complaints and allergies.Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.Supported diagnostic procedures, assisted with technical nursing treatments and entered information inpatient records and charts.Monitored expiration of medical supplies and medications.
  • Assessed patients and documented their medical histories.Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Home Health Aide, 06/2008 to 06/2014
MstaffPortage, MI,
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being byproviding assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skinbreakdown, rehabilitation and safety.Helped residents programming goals and increase their independence.Provided a comforting and soothing environment.
  • Maintained sanitary residents' and program rooms.Responded appropriately to the physical, emotional and developmental needs of patients.

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Resume Overview

School Attended

  • Eau Claire High School
  • Ross Medical Education Center
  • Trenholm
  • Nywes

Job Titles Held:

  • Server

Degrees

  • High School Diploma
  • Medical Assistant Certification: Healthcare

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