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SERVER
Professional Summary
Responsible Phlebotomist with excellent communication skills demonstrated by five years of experience in healthcare.
Skills
  • Diagnostic tools familiarity                                               
  • Committed to maintaining data integrity
  • Patient-focused care                                                           
  • Adheres to customer service procedures
  • Venipuncture/blood draw expert 
  •  Strong problem solving aptitude
  • Client relations aptitude
  • Multi-line phone operation proficiency
  • Qualified daily living activity assistant 
  • Skilled in call center operations
  • Medical laboratory procedures talent
Experience
Server
City, StateCompany Name/Sep 2015
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Delivered exceptional, friendly and fast service.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Correctly calculated charges, issued bills and collected payments.
  • Maximized table turns and rotated seating for maximum guest satisfaction.
  • Provided high quality service.
Experience
Customer Services Expert
City, StateCompany Name/May 2014 to Jun 2015
  • Acted professionally and patiently when addressing negative customer feedback.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues. Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Experience
Customer Service Expert
City, StateCompany Name/Jun 2013 to May 2014
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed high call volume with tact and professionalism.
  • Met or exceeded service and quality standards every review period.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
Experience
Medical Assistant
City, StateCompany Name/Mar 2012 to Jun 2015
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts. Monitored expiration of medical supplies and medications.  
  • Assessed patients and documented their medical histories.
  • Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
Experience
Home Health Aid
City, StateCompany Name/Jun 2008 to Jun 2014
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Helped residents programming goals and increase their independence. Provided a comforting and soothing environment.
  • Maintained sanitary residents' and program rooms.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
Education and Training
High School DiplomaEau Claire High School1999City, State
Medical Assistant Certification: HealthcareRoss Medical Education Center2012City, State
NursingTrenholmCity, State, united states
PhlebotomistNywes2017City, State, United States
Experience
Customer Service Expert
City, StateMay 2014 to Jun 2015
  • Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and preparing patient charts.
  • I also have experience as a Call Center Representative that posses expertise inproviding customer support in high call volume environments.
  • I have exceptional computer aptitude andtelephone etiquette.
City, StateCompany Name/Jun 2013 to May 2014
  • Addressed and resolved customer product complaints empathetically and professionally.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Managed high call volume with tact and professionalism.Met or exceeded service and quality standards every review period.
  • Effectively managed a high-volume of inbound and outbound customer calls.?Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centerenvironment.
Medical Assistant
City, StateCompany Name/Mar 2012 to Jun 2013
  • Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.Obtained information about clients' medical history, drug history, complaints and allergies.Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.Supported diagnostic procedures, assisted with technical nursing treatments and entered information inpatient records and charts.Monitored expiration of medical supplies and medications.
  • Assessed patients and documented their medical histories.Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Performed vitals/glucose testing and assisted in administering injections and urinalysis.
  • Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Home Health Aide
City, StateCompany Name/Jun 2008 to Jun 2014
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being byproviding assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skinbreakdown, rehabilitation and safety.Helped residents programming goals and increase their independence.Provided a comforting and soothing environment.
  • Maintained sanitary residents' and program rooms.Responded appropriately to the physical, emotional and developmental needs of patients.
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Resume Overview

School Attended

  • Eau Claire High School
  • Ross Medical Education Center
  • Trenholm
  • Nywes

Job Titles Held:

  • Server
  • Customer Services Expert
  • Customer Service Expert
  • Medical Assistant
  • Home Health Aid
  • Home Health Aide

Degrees

  • High School Diploma
    Medical Assistant Certification: Healthcare
    Nursing
    Phlebotomist

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