Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Responsible Phlebotomist with excellent communication skills demonstrated by five years of experience in healthcare.
Skills
Diagnostic
tools familiarity
Committed to maintaining data integrity
Patient-focused
care
Adheres to customer service procedures
Venipuncture/blood
draw expert
Strong problem solving aptitude
Client relations aptitude
Multi-line phone operation proficiency
Qualified daily living activity assistant
Skilled in call center operations
Medical laboratory procedures talent
Experience
08/2015 to
ServerGreat Wolf Lodge – Temple, NH,
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Delivered exceptional, friendly and fast service.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Correctly calculated charges, issued bills and collected payments.
Maximized table turns and rotated seating for maximum guest satisfaction.
Acted professionally and patiently when
addressing negative customer feedback.
Referred
unresolved customer grievances to designated departments for further
investigation.
Managed
customer calls effectively and efficiently in a complex, fast-paced and challenging
call center
environment.
Accurately documented, researched and resolved customer
service issues.
Gathered
and verified all required customer information for tracking purposes.
Addressed
and resolved customer product complaints empathetically and professionally.
Effectively
managed a high-volume of inbound and outbound customer calls.
Experience
05/2013 to 04/2014
Customer Service ExpertAeroteck – Benton Harbor, MI,
Addressed and resolved customer product
complaints empathetically and professionally.
Defused
volatile customer situations calmly and courteously.
Accurately
documented, researched and resolved customer service issues.
Managed
high call volume with tact and professionalism.
Met or
exceeded service and quality standards every review period.
Effectively
managed a high-volume of inbound and outbound customer calls.
Gathered
and verified all required customer information for tracking purposes.
Managed customer calls effectively and efficiently in a complex,
fast-paced and challenging call center
environment
Experience
02/2012 to 05/2015
Medical Assistant Urgent Care Clinic – Benton Harbor, MI,
Maintained
accurate records of patient care, condition, progress and concerns.
Monitored
vital signs, such as blood pressure and pulse.
Responded
appropriately to the physical, emotional and developmental needs of patients.
Obtained
information about clients' medical history, drug history, complaints and
allergies.
Assisted
nurses with wound care for pressure ulcers, bed sores, and surgical site
wounds.
Supported
diagnostic procedures, assisted with technical nursing treatments and entered
information in
patient
records and charts.
Monitored
expiration of medical supplies and medications.
Assessed patients and documented their medical
histories.
Collected
blood, tissue and other laboratory specimens and prepared them for lab testing.
Performed
vitals/glucose testing and assisted in administering injections and urinalysis.
Managed
various general office duties such as answering multiple telephone lines,
completing insurance
forms and
mailing monthly invoice statements to patients.
Evaluated patient care needs, prioritized
treatment, and maintained patient flow
Experience
05/2008 to 05/2014
Home Health AidMstaff – Benton Harbor, MI,
Performed direct patient care aimed at
increasing comfort, psycho, social and spiritual well-being by
providing
assistance with personal hygiene, physical comfort, nutrition, elimination,
prevention of skin
breakdown, rehabilitation and safety.
Helped residents programming goals and increase their
independence.
Provided a
comforting and soothing environment.
Maintained
sanitary residents' and program rooms.
Responded
appropriately to the physical, emotional and developmental needs of patients.
Education and Training
Expected in 1999 to to
High School Diploma: Eau Claire High School - Eau Claire, MI GPA: Status -
Expected in 2012 to to
Medical Assistant Certification: Healthcare: Ross Medical Education Center - Portage, MI GPA: Status -
Expected in to to
: Nursing Trenholm - Montgomery, AL GPA: Status -
Expected in 2017 to to
: Phlebotomist Nywes - Montgomery, Al GPA: Status -
Experience
05/2014 to 06/2015
Customer Service Expert – Benton Harbor, MI,
Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and
preparing patient charts.
I also have experience as a Call Center Representative that posses expertise inproviding customer support in high call volume environments.
I have exceptional computer aptitude andtelephone etiquette.
06/2013 to 05/2014
Aeroteck – Benton Harbor, MI,
Addressed and resolved customer product complaints empathetically and professionally.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Managed high call volume with tact and professionalism.Met or exceeded service and quality standards every review period.
Effectively managed a high-volume of inbound and outbound customer calls.?Gathered and verified all required customer information for tracking purposes.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centerenvironment.
03/2012 to 06/2013
Medical AssistantUrgent Care Medical Center – Benton Harbor, MI,
Maintained accurate records of patient care, condition, progress and concerns.Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.Obtained information about clients' medical history, drug history, complaints and allergies.Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.Supported diagnostic procedures, assisted with technical nursing treatments and entered information inpatient records and charts.Monitored expiration of medical supplies and medications.
Assessed patients and documented their medical histories.Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Managed various general office duties such as answering multiple telephone lines, completing insurance
forms and mailing monthly invoice statements to patients.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
06/2008 to 06/2014
Home Health AideMstaff – Portage, MI,
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being byproviding assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skinbreakdown, rehabilitation and safety.Helped residents programming goals and increase their independence.Provided a comforting and soothing environment.
Maintained sanitary residents' and program rooms.Responded appropriately to the physical, emotional and developmental needs of patients.
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