Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Focused employee with over 6 years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.
Sociable and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Food safety understanding
Menu knowledge
Menu memorization
Dish preparation
Effective customer upselling
Dining customer service
Table setting arrangements
Special dietary requirements
Table Bussing
High-volume dining
Price memorization
Wine pairings
Liquor, wine and food service
Check payment processing
Point of Sale (POS) system operations
Food inspection
Regulatory compliance
Sales Techniques
Dining crew workflow optimization
Relationship management
Quality control
Seating assignment preparation
Safe food handling
Service prioritization
Experience
01/2020 to 04/2020
ServerHard Rock Hotels And Casinos – New Orleans, LA,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collaborated with host, bus person and cook to serve up food and beverage options.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Upsold customers and optimized table-turns to outperform average sales.
Provided exceptional service to several customers per day at restaurant establishment.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
12/2018 to 12/2019
ManagerDepartment Of Defense – Marinette, WI,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles at all times.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
03/2017 to 12/2018
Server Hard Rock Hotels And Casinos – Pigeon Forge, TN,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to serve up food and beverage options.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Sent orders to kitchen staff by [Action].
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Processed customers' payments and provided receipts.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education and Training
Expected in 05/2016 to to
High School Diploma: Sapulpa High School - Sapulpa, OK GPA: Status -
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