server resume example with 14+ years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
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Knowledgeable Service Representative adept at resolving customer concerns and building retention. Proficient in scheduling appointments, updating accounts and managing calendars. Offering 31 years of customer relations experience and a deep understanding of public relations. Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in Sales and Service. Looking for new position where career spanning 31 years can be used to help bring greater success to exciting company. Goal-oriented worker with outstanding knowledge in Public Relations. Proven history of increasing productivity and customer satisfaction with great phone skills and creative talents. Committed to best-in-class customer service and maintaining professionalism. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Documented and resolved theft issues which led from in the red to the black.(profits)
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Waste Management - Effectively decreased food waste, and supply waste by 20%. Increased sales, by offering add-ons, specials, and building report with most guest. Therefore making profits 25% to 30% more annually.
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Johns Hopkins Medicine – Lutherville, MD,
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained employees on salesmanship and updated menus to increase sales of appetizers dips by 30%.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased sales per customer by suggesting more add ons, larger plate items , and offering desserts.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Achieved in creased profits by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
Medstar Health – Silver Spring, MD,
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Increased sales from $1,100. to $1,900. by driving operational efficiencies and building excellent customer rapport.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Transdevna – Dorchester, MA,
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Belk Department Store – City, STATE,
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Assisted with new business sales calls and persuaded customers to drive Cosmetics/Skin Care/Fragrance sales.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Accomplished sales goals and boosted revenue with product knowledge and customer relationship management.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Protected store assets and inventory via loss prevention procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized promotional events and interacted with community to increase sales volume.
- Coursework in Art, Child Care and Computers
- Awarded Vocational Seal in Computers
- Coursework in Art, Child Care and Computers
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Resume Overview
School Attended
- West Laurens High School
Job Titles Held:
- Server
- Assistant Manager
- Customer Service Manager
- Sales Associate/Counter Manager
Degrees
- High School Diploma
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