Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Experienced in customer service offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Also, having experience working in direct patient care in the medical field, I am very caring and compassionate and people oriented. I am efficient at serving and caring for others.
Skills
Effective customer upselling
Wine pairings
High-volume dining
Food inspection
Dining customer service
Menu knowledge
Check payment processing
Menu memorization
Hors d'oeuvres service
Point of Sale (POS) system operations
Liquor, wine and food service
Table Bussing
Safe food handling
Service prioritization
Experience
08/2020 to Current
ServerBuffalo Wild Wings – Dallas, TX,
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
01/2014 to Current
Certified Nursing AssistantSpectrum Health Companies – Burnsville, MN,
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented activities and recorded information in EMR system.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Used mobility devices and equipment to transport patients.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
05/2019 to 07/2020
ServerBuffalo Wild Wings – Eagan, MN,
Provided exceptional service to numerous customers per day in establishment.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared and served cold, hot and alcoholic beverages to guests.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Calculated charges, issued table checks and collected payments from customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Education and Training
Expected in 05/2012 to to
High School Diploma: Orange County High School - Orange, VA GPA: Status -
Expected in to to
: Nursing Piedmont Virginia Community College - Charlottesville, VA GPA: Status -
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