Motivated customer service representative driven to increase clientele by building customer-client rapport, resolving customer complaints in a timely manner, and keeping a professional attitude, resulting in long term relationship with consumers.
Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strategic sales knowledge
Multi-line phone talent
Team player
Active listening skills
Leadership experience
Personable
De-esclation skills
Education
Monte Vista High SchoolSpring Valley, CAExpected in 2013High School Diploma:GPA:Status
3.4GPA
Member of the Link Crew-freshman advisor 2011-2013
Played on Basketball team 2009-2013
Played on Volleyball team 2009-2013
Teacher Assistant 2012-2913
Tutored Algebra 1 2012-2013
Work History
Denny's IncServer
Evansville, IN, 08/201311/2013
Operated the drive-through window and sales register quickly and efficiently.
Greeted customers and provided excellent customer service.
Built loyal clientele through friendly interactions and consistent appreciation.
Followed food safety procedures according to company policies and health and sanitation regulations.
Handled currency and credit transactions quickly and accurately.
Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
Reported to each shift on time and ready to work.
Partners Healthcare SystemCustomer Service Representative
Boston, MA, 02/201408/2014
Monitor delinquent electricity accounts
Performed collection duties
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Referred unresolved customer grievances to designated departments for further investigation
Met or exceeded service and quality standards every review period.
Syneos Health, IncSales Representative
Visalia, CA, 03/201505/2015
Sale Directly Directv accounts to inbound callers.
Processed cash and credit payments rapidly and accurately.
Entered data promptly and efficiently with a 100% accuracy rate.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and installation
Offer available promotions to build clientele.
Temple UniversityTemporary Employee
Philadelphia, PA, 11/2015Current
Packaged products for shipment.
Labeled product for shipment.
Efficiently work with others to complete tasks
Reported all equipment failures and malfunctions to supervisor.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Complied at all times with SOX, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
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