Results-oriented, strategic sales professional with 1 years in the fashion retail industry.
Core Strengths
Results-oriented
Operations management
Client-focused
Quick learner
Training and development
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Server February 2013 to May 2014Olive Garden － Augusta, GA
Hours per week: 30-40.
Augusta, GA 30909 Salary: $2.13 per hour and collected tips.
Write guest food orders on order slips, and enter the orders into computers for transmittal to kitchen.
Take orders from guest for food or beverages.
Check with customers to ensure that they enjoying their meals and take action to correct an problems.
Serve food or beverages to guest, and prepare or serve speciality dishes at tables as required.
Prepare checks that itemize and total meal cost and sales taxes.
Remove dishes and glasses from tables and take them to the kitchen for cleaning.
Present menus to guest and answer questions about the menu items, making suggestion about menu items, making recommendations upon request.
Inform guest of current meal and beverage promotions.
Duties: As a server, I have complete menu knowledge for every item, as well as the computer systems.
Being friendly and attending to the guest needs, as well as wants, is the main step in this field.
Drinks, appetizers, entrees, and desserts are to be given in a timely fashion.
The uniform is to be cleaned and pressed for the guest should have a good first impression.
House keeping and helping other coworkers is also part of the job description.
Being on time and ready to work.
Running side work such as stocking and cleaning as you work is to be done every shift.
Handling the monies such as change and bill payments is a big responsibility.
Front End Cashier October 2012 to March 2013Kroger － Augusta, GA
Hours per week: 25 Salary: $7.30 per hour.
Duties: Interact with customers face-to-face every day, and being their first port of call, and handling cash within a Retail/Sales environment.
Adhere to standards and procedures and required to remain calm and relaxed under pressure.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Maintain a clean and orderly checkout area.
Issuing receipts, refunds, credits, or any change due to customers.
Resolve customer problems including any bill or account queries.
Engaging in conversations with customers, and asking questions in order to build a better understanding of their needs.
Keep the shopping area safe, tidy and clean to keep the store presentable.
Deal with any fraudulent or irregular financial transactions.
Compute and accurately recording totals of transactions.
Add up payments received during a time period & reconciling this with total sales.
Stock shelves, and mark prices on shelves and items.
Wardrobe Consultant May 2012 to July 2012Phil Michael Fashion － Norfolk, VA
Phil Michael Fashion Hours per week: 25 Salary: $7.75 per hour.
Duties: Maintained client loyalty by using effective personal marketing techniques to drive repeat business with personal clientele.
Maintained Fashion Sales inventory equal to over a million annually.
Created dynamic window displays and dressing mannequins.
Maintained latest trends and forecasting in fashion industry.
Assisted in 2 photo shoots and over 5 promotional and charity events.
Maintained store cleanliness.
Created sales pitch and introduced product lines to customer.
Approached customers and assessed their needs.
Facilitated and suggested over 25 customer wardrobe trials daily.
Enhanced fashion Sales by personal contacts with new clients both on and off the job.
Prepared and submitted inventory reports on a hourly basis meeting all deadline.
Performed administrative tasks including wardrobe searching and ordering through the vendor using Quickbooks software.
Used fashion sense and expertise to provide attention to detail and communicating fashion insight to the customer.
Met customer expectations efficiency, accuracy, timeliness, and professionalism in response to customer questions and concerns.
Executed cross-selling and up-selling of clothing products and alteration services to meet the daily store goal of $10,000.00 to $20,000 in sales.
Dealt efficiently with customer for feedback to enhance sale productivity and meeting store daily goal.
Exercised good literacy and numeracy skills while counting quantities for a customer.
Worked quickly to minimize customer wait times.
Developed a strong rapport and relationship with customers on a daily basis.
Performed excellent organizational and administrative skills during large group orders and wedding parties.
Understand sales regulations, legal obligations and data protection rules.
Accomplishments: Sales productivity $4500 weekly.
Admirable experience in fashion sales and industry.
Knowledgeable of the garment design and manufacturing process.
Great ability to choose best match between garment design and fabric.
Divisional Supervisor May 2007 to November 2011United States Navy Hours per week － Virginia Beach, VA
Salary: $45,000 annually.
Duties: Provided daily supervision, coordination and scheduling for 30 personnel conducting real-time hazardous events, military training routes and data link support to fleet units operating in the Virginia Capes operational area.
Scheduled, coordinated, and de-conflicted over 3,100 routine and hazardous events, and acted as liaison for 200 search and rescue missions and medical evacuation operations.
Guided work division through 5 naval fleet training exercises, numerous missile launch operations and maritime surface/subsurface exercises throughout the North Atlantic area.
Provided outstanding multi-data link support and troubleshooting assistance to over 150 operational forces within a 112,000 square mile operational area to ensure all data conflicts were expeditiously and efficiently resolved.
Administered assistance to the United States Central Command (USCENTCOM) military information technology operations section providing them with a Tactical Services Provider (TSP), Joint Capability Technology Demonstration (JCTD) and Limited Utility Assessment (LUA) testing over a 3 month period of time.
Orchestrated transportation matrix for new incoming personnel from the airport to the job site.
Accomplishments: Direct guidance and mentorship resulted in 80% personnel retention and 100% Physical Fitness Readiness testing pass rate.
Professional performance earned great praise and significantly aided in USCENTCOM acquiring and maintaining battle space superiority to defeat a hostile enemy using advanced information technology systems.
Provided up-to-date career information as the unit Departmental Career Counselor and mentored sailors on short and long range career goals which resulted in an 80% personnel retention rate.
Assisted in raising over $8,000.00 in funds for the Morale and Welfare Recreation (MWR) program to orchestrate the executive office Christmas and summer parties as well as all monthly and quarterly recreational functions.
Administrative Liaison January 2006 to May 2007United States Navy Hours per week － Norfolk, VA
Salary: $43,000 annually.
Duties: Planned, executed, and coordinated all training efforts to guarantee the certification and success of Pre-commissioning training personnel to perform operational duties and management aboard the newly commissioned navy vessel.
Supervised and mentored over 45 personnel from 7 Pre-commissioning US Navy ships inspiring and motivating subordinates by demonstrating professional competence, intelligent and compassionate treatment of all subordinate personnel.
Assisted peers and processing 121 new incoming personnel and 103 personnel transfers.
Coordinated the payment and distribution of 515 travel per diem requests and 6 retention bonus requests worth in excess of $5,000,000 being refunded to military personnel.
Developed an upgraded Microsoft excel spreadsheet which made it easier for the human resource department to analyze daily personnel accountability documents.
Delegated as the "go to" person by my superiors when the department was tasked with important high profile jobs that needed to be done quickly and efficiently in record time.
Maintained all attendance and accountability reports for over 6500 personnel and communicated the information to separate departments in San Diego CA, Pascagoula MS, Avondale LA, and Bathe MN.
Accomplishments: Awarded the Navy Achievement award for my the over and above work ethic I performed.
Quote from Performance Evaluation "Superior leader, manager, and.
organizer-the driving force at the Pre-commissioning Training Organization".
Chief Instructor July 2003 to December 2005United States Navy － New Orleans, LA
Hours per week: 40 Salary: $42,000 annually.
Duties: Directed teaching/learning activities in schools training centers and selected reserve units.
Wrote learning objectives prepared test items evaluated instructional materials and the results of instruction and counsels students on academic learning problems.
Liaised with Training Support Center (TSC) and training administration - Apply knowledge management practices - Act as change agent - MTS program steward.
Delivered group and individual instruction and training covering a range of technical, operational, and management areas in a specified field.
Developed training curricula and recommends or utilizes vendor programs that meet instructional goals and objectives.
Evaluated and assessed training processes and programs for: American Counsel on Education (ACE); In-Process Review (IPR); Counsel on Opportunity in Education (COE).
Formulated training outlines and determine instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
Selected or developed training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Coordinated or performed administrative functions necessary to deliver and document training programs.
Evaluated effectiveness of training and development programs and utilize relevant evaluation data to revise or recommend changes in instructional objectives and methods.
Analyzed and assessed training and development needs for the United States Navy.
Reviewed instructor performance and recommend improvements to program content and instructor presentation methods.
Leaded, guided, and trained staff, interns, and volunteers on performing related work.
Participated in the recruitment of volunteers, as appropriate to the area of operation.
Perform miscellaneous job-related duties as assigned.
Accomplishments: Obtained my Master Training Specialist(MTS), Certified over 500 students annually as US Navy Instructors and Career Counselor, Awarded Navy Achievement Award and 5 Letter of Accommodation awards.
Educational Background
Diploma : 7 1997Middleton High School － Charleston, SC
Skills
knowledge management, attention to detail, retail/sales, selling,
Additional Information
Honors, Awards 2011 Junior Sailor of the Year 2011 Junior Sailor of the Quarter 2011 Captain Officer Letter of Accommodation Award 2011 Navy Achievement Medal 2007 Navy Achievement Medal 2005 Navy Achievement Medal 2004 Master Training Specialist
