A Full-time Sales Support position with a company that values dedication, hard work & a detail oriented team Player where my experience & training can best be utilized Years of experience in SAP ERP Purchasing, Lotus Notes, ACCPAC, Microsoft Word/Excel/PowerPoint/Outlook, KISS CRM Tool, Pivotal, OnContact, ADP, ePal, Meidas, Gloris, Concur, Captura, Flagship, Sherlock, Roadrunner & Pony Reports as well as various web based & custom database applications. 15 years of experience in Purchasing & Planning accuracy, Customer Order Processing/Fulfillment, Creating accurate Quotes that are complex & within a 24 hour turnaround period. International Business practices, Global shipping procedures & Inventory/Stock Management experience. 10 Years experience in Marketing support, Vendor/Supplier relations, Federal Contracts/bid requests, Generating Price Lists & Price negotiations. Knowledge and understanding of Sales Tax processes. Accurate monthly Account Reconciliations, Track & report Order level margins and commissions. General Accounting & Bookkeeping practices. 15 Years of experience in Sales Support, Executive level Administrative support & general Office administration. Team Lead for creation, training & implementation of Quote processes & procedures. 15 Years of providing Excellent customer service & problem solving skills, identifying & resolving pre/post sales issues, attention to detail, ability to multi-task in a very fast paced environment while meeting deadlines & following company protocol. 10+ Years of experience as an Office Manager/Facilities Administration for 30-60 local employees. 5 Years experience as Fleet Manager for office vehicles.
Senior Sales Support Specialist/ Order Processing05/2004 to 12/2014 Rohde & Schwarz USA, IncFlower Mound, TX
Provided non-technical Sales Support to internal & external customers with Test & Measurement & Broadcasting equipment Quotes & Order processing.
Provided daily pre/post customer support & project management with EMI/EMC Systems for 8-15 Sales Account Managers, Distributor Channel Partners & Regional Sales Managers.
Generated & proactively managed third party Purchase Orders to Global vendors for inventory stock & projects.
Accurately processed & managed 50+ customer Orders monthly with counterparts in Germany, Czech Republic & Asia using SAP and ACCPAC systems.
Accurately processed orders in excess of $5 million net in one month.
Assisted Sales Managers in successfully achieving Yearly Quota targets in excessive of $30 million.
Consistently provided 100+ accurate Quotes per month within 4-24 hour turnaround times using KISS CRM Tool, ACCPAC and/or Excel.
Provided pricing configurations for new & used equipment, lead times/delivery schedules, generated price lists, GSA/Federal contract bids & special projects for top 10 customer base & Vortex accounts.
Accurately processed Order Acknowledgments for accuracy in delivery & pricing within 48 hours of receipt.
Team Lead for quoting processes & training.
SAP key user for the roll-out of new SAP system 2012.
Customer liaison with Service Department for orders related to Repairs, Upgrades, Demo, Spare parts, DOAs & Returns.
Issued RMA#s, processed service order contracts, maintained & updated databases for tracking/process flow.
Daily coordination with Finance for invoicing, credits, AP/AR requests, profit margins for customer orders.
Additional office responsibilities included Marketing support, Social Events, Customer/Vendor Meetings Training Events, General office support for 60 local employees, Office Manager & Fleet Management.
Business Support Program Specialist
Administrative AssistantAgilent TechnologiesRichardson, TX
providing daily support to 4 District Level Managers, 20 Sales Engineers both local and remote.
Provided backup support to the Executive Assistants and Area Sales Managers.
Generated Forecasting reports, inputted quota for sales funnels.
Local Marketing Coordinator & support for on-site & off-site Customer Seminars/Product Fairs, Training events & monthly Employee training.
Purchased software, hardware, office supplies, tradeshow/event supplies & general support as needed with corporate purchasing card.
Executive Assistant to CEO of Voice Request (subsidiary of Philips Speech), VP of Operations, Director of Purchasing/Manufacturing & Director of Marketing.
Back up Office support to Board of Directors, CEO, CFO, VP of Operations for Philips Speech.
Generated Weekly Reports for budgeting, revenue, product shipments/tracking as well as Installation reports & issues.
Created manual Purchase Orders & maintained requisition log in support of 200 employees.
Supported & assisted with developing & researching phonetics as well as field testing of On Star software for proper pronunciation of names for speech recognition software.
Inputted SKU & part number details into.
Sales Order part number info records, entered Sales Order details in Notes database for order tracking & fulfillment.
Fulfilled customer software orders, assisted with designing software packaging & user guides within order distribution.
Automated Equipment Logistical SpecialistUS Army
Maintained 95-100% accuracy for Equipment parts inventory while supporting over 65 customer accounts.
Monthly accountability inventories of $4 million worth of vehicle repair parts.
Daily Manual & automated account/order ledgers reconciliation for accuracy.
Create & Process Work Orders using DOD software.
Achieved 100% unit readiness while working within a $65,000 monthly budget & achieving all required orders for equipment parts, as well as inventory stock levels & fulfilled reorder points.
Maintained automated stock part number locator system for over 7,000 lines of parts & equipment.
Posted receipts, fulfilled lines of stock & managed follow-ups of vehicle parts.
Created & verified reports against Purchase Requisitions, Work Orders & shipping documents.
Processed over 500 requisitions weekly, reconciled & corrected numerous errors & saved the US Army money.
Established manual & automated records of inventory management levels within Company and reduced the zero line balance of supply lines reported with accuracy.
Applied customer service skills in support of International Military Officers attending Field Artillery School & supported all branches of the US military.
Automated Logistical Specialist Certificate Equipment Parts & Records Specialist US Army / Cameron University College Credit Personal/Physical Conditioning & First Aid Outdoor Skills Practicum & Marksmanship North Garland High SchoolGarland, TXUS Army American Education Council
High School Diploma
2 Year Vocational Office Education CertificationGarland Independent School DistrictGarland, TX
Awards: Department of the Army Achievement Awards for exceptional job performance, Army Commendation Medal & Army Certificate of Appreciation for attention to detail, dedication & performance. 10 years Certificate of Appreciation as a valuable team member & Award of Appreciation for outstanding support. Numerous Letters of Appreciation & Recognition from Customers, Co-workers & all levels of Management.
Business Support Program Specialist
Executive Operations Admin Assistant
Automated Equipment Logistical Specialist
Automated Logistical Specialist Certificate Equipment Parts & Records Specialist US Army / Cameron University College Credit Personal/Physical Conditioning & First Aid Outdoor Skills Practicum & Marksmanship High School Diploma 2 Year Vocational Office Education Certification
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