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senior sales ambassador resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Customer-oriented sales professional with several years of experience building relationships, Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Store Policies and Procedures
  • Engaging with Diverse Customers
  • Reliable and Responsible
  • Creative Thinking
  • Honest and Ethical
  • Purchase Packaging
  • Gift Wrapping
  • Friendly and Helpful
  • Cash Handling
  • Staff Support
  • Inquiry Response
  • Loss Prevention
  • Sales and Promotions
  • Product Knowledge
  • Merchandising and Display
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Merchandise Recommendations
  • Payment Processing
  • Computer Proficiency and Microsoft Office
  • Returns and Exchanges
  • Attention to Detail
  • Excellent Written and Verbal Communication
  • Building Customer Loyalty
Experience
03/2013 to 03/2022
Senior Sales Ambassador Longchamp USA City, STATE,
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Placed special orders or called other stores to find desired items.
  • Stayed up to date on company products and services to support sales objectives.
  • Maintained records related to sales for store management.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Computed purchases and received and processed cash or credit payment.
  • Exchanged merchandise for customers and accepted returns.
03/2011 to 03/2013
Watch Sales Specialist Hermes / Saks Fifth Ave City, STATE,
  • Generated more than a number of leads per week and pursued appointment opportunities to convert prospects into new customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Contacted new and existing customers to outline benefits of products.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Researched competitors, economics and other key facets to better understand current market trends.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Write, completed and filed documentation to finalize sales.
  • Demonstrated product features to align with customer needs.
  • Developed key customer relationships to increase sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Monitored customer order process and addressed customer issues.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Stayed up to date on company products and services to support sales objectives.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Educated customers on product features and technical details to highlight benefits.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Adhered to company initiatives and achieved established goals.
  • Created successful strategies to develop and expand customer sales.
01/2011 to 03/2011
Sales Associate Temp John Lobb City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Adhered to company initiatives and achieved established goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
Education and Training
Expected in 09/1995
HND Degree: Business And Finance
Hertfordshire University - United Kingdom ,
GPA:
Expected in 07/1985
Associate of Fashion Designing: Fashion Designer
London College of Fashion - United Kingdom,
GPA:

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Resume Overview

School Attended

  • Hertfordshire University
  • London College of Fashion

Job Titles Held:

  • Senior Sales Ambassador
  • Watch Sales Specialist
  • Sales Associate Temp

Degrees

  • HND Degree
  • Associate of Fashion Designing

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