Senior Sales Ambassador resume example

Essential responsibilities include data entry of a high volume of customer orders accurately and efficiently, as well as addressing customer service issues. Other responsibilities included filing, answering phones, making copies and various paper work as well as other administrative duties including updating clientèle and district office databases, creation of sales orders and purchase orders, and creation of documents and spreadsheets on a daily basis. Position requires performing multiple tasks simultaneously, effective time management, good customer service, and meeting deadlines. The Microsoft Office suite is used extensively on a daily basis. Operates electronic mail, spreadsheet programs, and maintains personal information systems and databases. Manages the clientèle and vendor relationship and works on special projects as directed.

Micros purchased by Oracle October 2014. Currently an Oracle America employee.

Provides customer service support in a quick, courteous, and efficient manner. Answers a multiple line phone system and addresses customer inquiries. Also in charge of class registrations and data entry, cashiering, cash handling, and closing out registers nightly. Additional responsibilities include stocking and store upkeep.

Employment History (continued)

Supports the company vision through front line management of Store Associates. Supports store management in driving associates to execute their job duties by creating a fun, challenging and rewarding work environment. Manages employees to accommodate business needs and regulations. Responsible for filling out and filing paperwork, data entry and record keeping, payroll control, answering phones, and other clerical duties. Also responsible for cash handling, customer service, and floor recovery.

Promoted to Co-Manager in 2010.

Supports the company vision through co-ownership and co-accountability for the overall sales, profitability, leadership and management of assigned store. Drives store management team and associates to execute their job duties by continuing to create a positive work environment. Manages employees and other managers to accommodate business needs and regulations. Responsible for filling out and filing paperwork, data entry and record keeping, payroll control, scheduling, answering phones, scheduling meetings, and other clerical duties. Also responsible for cash handling, customer service, and floor recovery.

Responsible for coaching and mentoring others in customer service, sales skills, visual presentation, and personal styling. Drives business results through positive customer and employee interactions to achieve success, ensuring every customer has a positive and enjoyable shopping experience. Manages all aspects of a retail clothing store from scheduling to stock. Calculates monetary goals, reviews applicants, handles the hiring process, visual merchandising, and other management oriented tasks. Also controls payroll, answers phones, performs data entry, filing, and other clerical duties in addition to standard management responsibilities.

General clerical duties including filing, copying, shipping, answering phones, and making booklets. Also providing customer service to press for item requests, including helping clients pick items for use in press shoots and preparing items for pickup and other duties as assigned.

Providing Tier II technical customer assistance over the phone and via e-mail. Sets up help desk tickets within a database, and resolves intermediate technical issues and referring problems to appropriate help levels as needed. Assists customers with virus removal, computer usage questions, and login inquiries while providing customer service. Answers multi line phones, transfers calls, performs data entry, answers e-mail inquiries, and completes paperwork and filing in addition to technical support duties in a fast paced environment. Employment History (continued)

Provides fast, fun and friendly service to all guests, responding to guest requests in 60 seconds or less. Works productively by executing all sales floor practices and assignments such as signing, zoning, and stocking merchandise to ensure maximum ease of access, presentation, and sales opportunities. Also issues rain checks, ensures signing and label accuracy, as well as merchandising standards. Complete midday and evening zones to planogram and completes restock of abandoned items and handling damaged and rewrap merchandise correctly. Answers guests' questions about products, and helping them fulfill their needs through shared product knowledge.

Under direction from the Selling Manager is responsible for maintaining product appearance and providing outstanding customer service, building sales volume, establishing and maintaining customer relationships, and working effectively with other team members. Demonstrates consistent adherence to company standards and procedures while driving business and sales through client relationship development.

Helps set the store floor to company standards by placing and organizing displays and merchandise items throughout the store. Executes plan-o-grams as well as keeping the sales floor stocked. Maintains cleanliness and operational standards throughout the store, and supports teamwork and collaboration with store managers and other supervisors. Provides a high level or personalized customer service to assist customers in finding the products to fit their project needs. Performs other duties as assigned.