senior pet care specialist resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Working to always improve my skills constantly as a System Administrator and continually improve the skill set and knowledge I have.

  • Highly skilled in Internet security
  • Ability to design & implement secure networks
  • Proficient in Apple OS X, Linux, Windows (including Windows Server), and Unix
  • Extensive technical knowledge of Apple Computer Products
  • Troubleshooting and resolving hardware failures and software conflicts
  • Servers expertise
  • Infrastructure planning
  • Technical Support
Work History
04/2019 to Current
Senior Pet Care Specialist Life Storage El Dorado Hills, CA,
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments
  • Observed animal details such as size, condition, behaviour and eating habits and documented data with in-house Software
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners
  • Directed initiatives to provide various and various animals with optimal exercise, behavioural support and daily care
09/2018 to 04/2019
Store Manager Charter Spectrum Duluth, GA,
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Rotated merchandise and displays to feature new products and promotions
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Oversaw, trained and encouraged various Job titles, promoting culture of efficiency and performance
04/2015 to 10/2018
Distribution Specialist, Warehouse specialist – Coordinator General Dynamics Germantown, MD,
  • Picked orders, scanned products and packed boxes
  • Checked shipments against paperwork and signed documents
  • Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated storage sites
  • Accelerated consumer purchasing habits by increasing distribution and availability across range of retail outlets
  • Uncovered and resolved errors with minimal oversight
  • Managed task delegation for 50+ member warehouse team
12/2014 to 01/2015
Medical IT Support Tech Vca Antech, Inc. Murrieta, CA,
  • Diagnosed cause of problems and completed repairs.
  • Maintained safe work environment and adhered to HIPPA privacy regulations.
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
  • Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
  • Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Hired as Seasonal help
10/2012 to 01/2015
Technical Support Call Center Representative Gusto San Francisco, CA,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Removed malware, ransomware and other threats from laptops and desktop systems
06/2014 to 11/2014
Apple iPhone Support Center Representative Petco Blue Springs, MO,
  • Worked with Apple customers to understand needs and provide quality troubleshooting
  • Handled 150 calls per day to address customer inquiries and concerns
01/2013 to 02/2013
Phone Technician Insight Communications City, STATE,
  • Customer call center
  • Insight merged with Time Warner - laid off
12/2011 to 03/2012
Flow Team Member Target Stores City, STATE,
  • Operated forklifts and pallet jacks to lift or place merchandise in backroom or on sales floor
  • Unloaded packages from incoming trucks to inspect contents
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
  • Helped customers complete purchases by moving heavy items, loading large purchases into vehicles
10/2011 to 12/2011
Technician - Apple York Companies, Geek Squad City, STATE,
  • Completed all job reports and logs immediately following service calls
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Remain consistently compliant with 5S standards
07/2011 to 09/2011
Apple Care Technical Support Specialist ICT/SYKES City, STATE,
  • Handled 200 calls per day to address customer inquiries and concerns
  • Increased customer satisfaction by resolving iphone issues
02/2009 to 07/2009
Pet Care Specialist Pet Smart City, STATE,
  • Worked with more than 30+ animals each day to provide skilled bathing and grooming services
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners
  • Provided top-notch customer service to every customer and exceptional care to all animals
  • Maintained clean and organized boarding areas to promote animal wellbeing
  • Followed all pet care instructions, including dietary needs and medication regimens
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
08/2008 to 01/2009
Customer Care Target Stores City, STATE,
  • Periodically disinfected carts preventing spread of disease
  • Assisted co-workers in restocking and conducting inventory of store
  • Swept and mopped entrance and exit of building multiple times per day
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures
05/2007 to 08/2007
Stocker Kohl’s City, STATE,
  • Reviewed and resolved differences between accounting information and cash drawer
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
  • Changed sales floor signs to show current pricing and support product promotions
08/2006 to 05/2007
Target Inventory Management City, STATE,
  • Cleaned and maintained carts to provide top-quality service and cart availability
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles
  • Swept and mopped entrance and exit of building multiple times per day
Expected in 2010 to to
Bachelor of Science: Internet Security
ITT Technical Institute - Louisville, KY,
Expected in 2008 to to
A.S: Computer Networking Technology
ITT Technical Institute - Indianapolis, IN
Additional Information
  • January 2006 – July 2006 ACHIEVEMENTS Awarded “Top Gun” 2010 at Sykes (Apple Care)
  • Promoted to Key Holder after only 2 months of employment
  • Managed and led a team of over 50 Retail Sales Associates

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Resume Overview

School Attended

  • ITT Technical Institute
  • ITT Technical Institute

Job Titles Held:

  • Senior Pet Care Specialist
  • Store Manager
  • Distribution Specialist, Warehouse specialist – Coordinator
  • Medical IT Support Tech
  • Technical Support Call Center Representative
  • Apple iPhone Support Center Representative
  • Phone Technician
  • Flow Team Member
  • Technician - Apple
  • Apple Care Technical Support Specialist
  • Pet Care Specialist
  • Customer Care
  • Stocker
  • Target


  • Bachelor of Science
  • A.S

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