Senior Mortgage Underwriter resume example

• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Recruited and hired qualified candidates to fill open positions.
• Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Burger King managers preside over restaurant locations. Job duties range from hiring and training new employees to taking inventory and placing food orders. Additional job responsibilities include filling out paperwork, answering phone calls, and ensuring customer satisfaction.

• Coordinated import and export operations, adhering to tight schedules and deadlines.
• Aided senior leadership with report generation to utilize process improvements.
• Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
• Exceeded specific team goals, partnering with staff to share and implement best practices.
• Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
• Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
• Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications.
• Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
• Automated office operations, managed client correspondence and supplied record tracking and data communication services.
• Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
• Strengthened integrity, developing organization systems for records, reports and agendas.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Performed site evaluations, customer surveys and team audits.
• Created agendas and communication materials for team meetings.
• Demonstrated self-reliance by meeting and exceeding workflow needs.

I was the director tasked with; developing, or performing logistics management operations that involve planning, coordinating, or evaluating the logistical actions required to support a specified load. My responsibilities included but was not limited to identifying the specific requirements for money, manpower, material, facilities, dispatch, negotiating with brokers and services needed to support the company.