Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

A very ardent and passionate student that is currently working on a Bachelor of Arts in Education. Wishing to apply my skills and knowledge to the world in that we live in today. Looking for a position that will increase my personal and professional growth and development that will carry me through my post-graduate life.

  • Customer service-focused
  • Team building
  • Supervision
  • Organization
  • Relationship development
  • Customer service
  • Communications
  • Problem resolution
  • MS Office
  • Inventory management
  • Business operations
  • Team management
  • Document management
  • Conversational skills in English, Albanian and Korean
08/2019 to 10/2020 Senior Mortgage Underwriter Alaskausa Mortgage Company | Spokane, WA,
  • Analyzed capacity, credit, cash and collateral to determine loan approval, counteroffer or denial.
  • Resolved pre and post-closing issues relating to underwriting such as change of circumstance and payoff adjustments issues.
  • Calculated debt ratios through analyzing liabilities to current state of income.
  • Developed relationships with broker and real estate community by providing frequent updates on loan status.
  • Assessed financial information to determine borrower's ability to make future payments.
  • Utilized financial statements to calculate debt-to-income ratios to determine eligibility for loan.
  • Determined loan completeness and accuracy by thoroughly analyzing credit documents, including mortgage applications, income documents, appraisals and property valuations.
  • Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Performed daily maintenance of loan applicant database.

As a senior underwriter my task responsibilities were but not limited to; Underwriting secondary market residential loans in compliance with Agency guidelines, regulations and bank policies and procedures. This includes reviewing loan applications, analyzing applicant’s financial status, credit reports, title insurance commitments, property appraisals and applicable legal documents. Effectively meet all necessary deadlines and work in a timely manner. Maintain up-to-date procedures for job specific tasks. Clear and professional communication to clients. Always answering calls speedy, efficient client service and problem solving. Actively involved in the community through volunteer efforts and participation in other committees and/or local causes. The ongoing support and leadership in the building of a Community. Being able to remain calm and organized under pressure and keeping positive. The strength in handling multiple files at a time and efficiency. Continuous improvement!

08/2017 to 02/2019 Manager U-Haul | Malvern, PA,
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Burger King managers preside over restaurant locations. Job duties range from hiring and training new employees to taking inventory and placing food orders. Additional job responsibilities include filling out paperwork, answering phone calls, and ensuring customer satisfaction.

02/2015 to 08/2018 Senior Logistics Management Specialist Jsl Technologies, Inc. | Norco, CA,
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Aided senior leadership with report generation to utilize process improvements.
  • Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
  • Exceeded specific team goals, partnering with staff to share and implement best practices.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
  • Processed sales orders and completed administrative tasks, including bookkeeping, purchasing, tracking and credit applications.
  • Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
  • Strengthened integrity, developing organization systems for records, reports and agendas.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

I was the director tasked with; developing, or performing logistics management operations that involve planning, coordinating, or evaluating the logistical actions required to support a specified load. My responsibilities included but was not limited to identifying the specific requirements for money, manpower, material, facilities, dispatch, negotiating with brokers and services needed to support the company.

Education and Training
Expected in Bachelor of Arts | Education Macomb Community College, Warren, MI GPA:

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School Attended

  • Macomb Community College

Job Titles Held:

  • Senior Mortgage Underwriter
  • Manager
  • Senior Logistics Management Specialist


  • Bachelor of Arts

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