senior manager distribution operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

I am an innovative, experienced operations and people leader who understands the importance and mutual benefits of employee and team engagement. With a history of developing diverse, high performing, highly collaborative teams and leaders, I’m a true believer that the sum of any team is greater than its parts and that resilience, creativity, and adaptability are the keys to personal and professional success.

I’m seeking an opportunity to utilize my 20+ years of experience as a business and operations leader to not only help your organization meet the increasing demands of today's global marketplace but to support the development of confident, creative, resonant leaders and a culture of accountability and collaboration that offers your organization a sustainable competitive advantage in the future.


Team Building, Leadership, Employee Development, Change Management, Critical Thinking, Accountability, Resilience & Adaptability, Project Management, Cultural Awareness, Transparency & Ethical Decision Making, Strategic Planning, Cross Functional Collaboration, Tableau, Data Visualization, MS Office, Cognos, Business Objects, RedZone, QMS, Data Analysis, Problem Analysis and Resolution, Communication, Employee Engagement, Conflict Management, Performance Management, LinkedIn Learning (LMS), WMS, WCS, ERP,EBS, Learning and Development,, Gamification in the Workplace, Negotiation, Forecasting, Budget Design, Autonomy, Technology Integration, Forecasting, Supply Chain, Lean Process Design,

09/2002 to Current
Senior Manager, Distribution Operations Walt Disney Co. Bristol, CT,
  • Lead a team of 14 direct reports including operations managers and supervisors, data analysts, trainers and project managers overseeing +300 employees engaged in all aspects of distribution operations.
  • Collaborate with cross-functional team members including but not limited to local and global finance, commercial , customer service, manufacturing, packaging planning, distribution, and systems to develop and execute tactical and long range strategic plans.
  • Support global integration of new companies and sites and standardization within all areas of operations, with primary focus on distribution operations, training, performance management, and analytics.
  • Identify, develop and lead process improvement and change management initiatives and projects to optimize operations, reduce costs, improve employee engagement and customer service.
  • Collaborate in the design and maintenance of QMS in an FDA regulated environment.
  • Partner with executive and finance leadership to forecast, build, and manage a yearly operating budget of $7M and a capitol budget of $10M.
  • Design and manage labor forecast and modeling 24/7 distribution operations.
  • Negotiate and manage vendor goods and services contracts in excess of $6M yearly.
  • Manage the sites business analytics team responsible for providing local and global distribution, supply chain, finance, packaging, and executive leadership reporting , dashboards, and data analytics . Establish and maintain KPIs across all areas of operation.
  • Manage the facility's operations training program. Responsible for procedural design and documentation as well as facilitation of training for +400 operations employees and leaders.
  • Partnered with IT , engineering, operations, and systems teams to design, develop and implement technology-based solutions including but not limited to WMS, ASRS, smart glasses, robotics and AGV technology.
  • Designed and manage the organization's mobile employee engagement and gamification application and YouTube channel promoting communication, performance improvement, and community.
  • Work closely with the senior management team to contribute to the development and execution of the global supply chain and operations strategy.
  • Responsible for OSHA and safety compliance across the operation.
  • Responsible for preparedness and success of internal and external auditing program including vendor, FDA and KPMG.
  • Support WMS, ERP and operating systems configuration training and deployment locally and globally including facilities in Hungary, Australia, Liege and the UK.
  • Create and implement policies/procedures for distribution and inventory management to maximize logistics execution and customer satisfaction focusing on lean solutioning.
  • Foster a culture of candor, collaboration, courage, and service.
  • Utilize technical, project management, and people management experience to lead global and regional teams and projects,
  • Operations and Performance Excellence team leader designing and implementing programs and initiatives with a focus on lean processing and human performance management optimization. Designed and implemented the organizations first comprehensive performance management program.
  • Responsible for inventory and location accuracy of a 300M on hand units and 250k WMS locations across multiple facilities with a value of $500M.
01/2008 to 02/2016
Distribution Operations and Kit Assembly Manager CooperVision City, STATE,
  • Lead a team of 8 direct reports including operations supervisors, WMS continuous improvement specialist, and data analysts, overseeing +130 employees engaged in all aspects of distribution and kit assembly operations across 3 shifts.
  • Responsible for inventory and location accuracy of a 200M on hand units and 185k WMS locations across multiple facilities valued at >$300M.
  • Responsible for the facility's inventory slotting strategy designed to drive picking efficiency and improve overall service. Responsible for all inbound processes receiving and operations including finished goods, raw materials, and assembly components.
  • Responsible for location replenishment processes and operations.
  • Responsible for picking operations processing 70k picks and 500k units/day across 18k shipments using RF, WMS, WCS, pick to light and voice picking technology.
  • Managed the organizations kit assembly program. This includes vendor contract negotiation, component and product forecasting, assembly process and product design.
  • Designed and implemented a performance management program across my areas of operation improving production 11-20% Y/Y.
  • Collaborated with cross-functional team members including but not limited to local and global finance, commercial , customer service, manufacturing, packaging planning, distribution, and systems to develop and execute tactical and long range strategic plans.
  • Collaborated with the Operations System team to configure Red Prairie and JDA systems and introduce Lean fundamentals into systems process designs.
  • Responsible for design of developmental and succession planning for direct reports.
  • Collaborated with the Operations Director and finance leadership to forecast, design, and manage a yearly operating budget of $3M and a capitol budget of $4M.
04/2004 to 02/2008
Distribution Operations & Assembly Supervisor CooperVision City, STATE,
  • Supervised a team of 40 operators across 3 shifts.
  • Supervised the maintenance of on hand inventory and location accuracy for the site including 12M on hand finished goods units valued at $60M.
  • Supervised all inventory control related activities including cycle counting,.
  • Supervised the receipt and put away of finished goods.
  • Managed day to day relationship, production planning and priorities of the company's 3rd party kit assembly contract.
  • Responsible for developmental planning as well as hiring, disciplinary and termination decision making in my departments operation.
  • Responsible for monitoring and managing operator and process performance.
  • Created standard operating procedures and policies in support of inventory integrity and best inventory practices.
09/2002 to 04/2004
Inventory Control and Receiving Coordinator CooperVision City, STATE,
  • Led a team of 12 operators in a high volume, fast paced , service focused distribution facility.
  • Planned and supervised inventory control functions and processes including cycle counting and problem order resolution.
  • Contributed to the design of standard operating procedures and work instructions supporting best practices .
  • Coordinated inbound operations including scheduling of deliveries physical and systematic receipt and put away of finished goods.
Education and Training
Expected in 05/2022 to to
Bachelor of Science: Industrial And Organizational Psychology
SUNY Empire State College - Saratoga Springs, NY
  • Multiple - Dean's List
  • Graduated magna cum laude
  • 3.8 GPA
Expected in to to
: Developer Certification
Tableau Online - ,
  • ·Appointed the facility’s Operations Excellence Manager.
  • Appointed site Business Process Lead representing the North American packaging and distribution center as a member of a multi-year global project tasked with replacing the organization’s existing ERP system with an EBS around the world including Hungary, Liege, South Africa, Puerto Rico, UK, Australia and Japan.
  • As a key stakeholder and process expert, appointed to the team responsible for managing a $64M facility expansion. Contribution included design of process flow, facility layout and WMS configuration.
  • Designed the Business Analytics Team comprised of 8 direct reports including data and information analysts as well as developers and data visualization specialists responsible for providing descriptive, predictive and prescriptive analytics as well as dashboards and custom applications to all levels of the organization from the operations floor to C-suite.
  • Designed the facility’s operation training program responsible for the design, maintenance and execution of OTJ training for >500 exempt and non-exempt employees. .
  • Consistently managing an operating budget of approximately $7M yearly and a capitol budget of up to $10M/year to between 7%-15% below budget.
  • Consistently realized >99% four wall inventory accuracy across a $200M, >500M unit, 100k SKUs including finished goods, components, and materials.
  • Consistently realized location accuracy >97% across 250k WMS locations.
  • Consistently achieved 97% on time service rate.
  • Consistently achieved a ship-complete rate of 99.7%.
  • Designed, implemented and managed a comprehensive, data driven operations performance management program resulting in Y/Y productivity increases ranging from 15%-35% across distribution operations resulting in a first year savings of $350k.
  • Introduced the organization’s gamification program designed to incentive performance, learning and communication at all levels of the organization.
  • Introduced the organization’s first operations focused new hire mentoring program resulting in a 68% improvement in employee retention during the first year of employment and a 82% retention rate after 2 years marking an improvement of 30% Y/Y.
  • Lead the facility’s Operational Excellence program resulting in a reduction/containment of $250k, 30% decline in near misses in the operation, 15-35% Y/Y improvement in production, 68% increase in employee retention.
  • Collaborator and key stakeholder on a $40M initiative to introduce state of the art automation to the organization’s North American Packaging and Distribution Center. Successes include the installation of an ASRS, automated pack out system, print on demand private labeling, smart glasses, and automated pack to order technology.
  • Co-Member of the organization’s Environmental Health and Safety team responsible for identifying and remediating hazards and liabilities across the operation .

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Resume Overview

School Attended

  • SUNY Empire State College
  • Tableau Online

Job Titles Held:

  • Senior Manager, Distribution Operations
  • Distribution Operations and Kit Assembly Manager
  • Distribution Operations & Assembly Supervisor
  • Inventory Control and Receiving Coordinator


  • Bachelor of Science

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