senior game advisor resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking and reliable SGA with A strong ambition to provide outstanding guest service and Assist the store management team what supervising all store activity. And Offering Communication, adaptability and sales leader ship .Highly organized, proactive and punctual with team-oriented mentality.

  • Project specifications
  • Flow chart use
  • Proficient with all gaming systems
  • Security systems
  • Inventory management
  • Team management
  • Customer service
  • Organization
  • Team building
  • Problem resolution
  • Communications
  • First Aid/CPR
  • Relationship development
Senior Game Advisor, 02/2020 - Current
The Realreal, Inc. Remote - Brooklyn, NY,
  • Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
  • Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
  • Assisted store managers in supervising and overseeing daily operations to maintain productive work environment.
  • Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays.
  • Counted money in registers after final shifts and reported on daily earnings to managers.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Answered calls to answer customer questions.
  • Maintained inventory units of merchandise including games, consoles, controllers and other accessories.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
Asset Protection Specialist, 10/2018 - 01/2020
Lincoln Property Company, Inc. Oak Brook, IL,
  • Constructed detailed case and investigative reports for local authorities.
  • Created safety programs to validate compliance and established store security procedures to minimize loss.
  • Initiated associate investigations, uncovering suspicious activities.
  • Executed prevention plan for internal and external theft to reduce fraud.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Assistant Manger , 08/2019 - 11/2019
Root Insurance Ohio, IL,
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Trained team of 12to deliver outstanding customer service, boosting customer satisfaction ratings 82%.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Planned and prepared workflow schedules, delegating tasks for 12-member team.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Customer Service Manager, 03/2018 - 06/2018
Jiffy Lube City, STATE,
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Automated contact management system to maintain efficient client organization.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Cross-trained staff members, resulting in 25% increase in customer satisfaction ratings.
  • Supervised customer service calls per week to track support issues and improve operating procedures.
  • Developed new sales scripts and strategies to expand profit opportunities.
Education and Training
Associate of Science: Medical Technology of Science , Expected in 12/2021
Keiser University - Fort Lauderdale, FL
Status -
High School Diploma: , Expected in 06/2016
Monroe High School - Monroe, NC
Status -

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Resume Overview

School Attended

  • Keiser University
  • Monroe High School

Job Titles Held:

  • Senior Game Advisor
  • Asset Protection Specialist
  • Assistant Manger
  • Customer Service Manager


  • Associate of Science
  • High School Diploma

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