senior communications specialist resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Well-organized and dependable with excellent leadership skills. Energetic, motivated worker who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities. Secretarial duties. Ability to build strong customer relationships Ability to communicate clearly Ability to handle fast-paced environment Ability to work fast and accurately Relationship/team building . Extensive training in NCIC and department protocols. Dedicated 911 Dispatcher offering almost seven years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

  • Advertising and marketing
  • Speechwriting and messaging
  • Strategy implementation
  • Event Execution
Work History
02/2016 to Current
Senior Communications Specialist Cushman & Wakefield New York, NY,
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Used RIMS to track and maintain case incident numbers and logs.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented all details in system.
  • Exceeded goals through effective task prioritization and great work ethic.
  • FTO trainer
  • EMD and EPD certified
  • CPR certified
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Read system maps and caller information, and documented details in system.
  • NCJIS,NCIC Certified
  • ATAC-Assistant Terminal Agency Coordinator
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
08/2008 to 06/2021
Substitute Teacher's Aide Rockwell Automation, Inc. Charleston, SC,
  • Taught after-school and summer enrichment programs.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Answered phone calls, secretarial duties.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Monitored patient reactions after administering medications.
  • About 13 years of experience
  • Assisted teacher in providing instruction to class of 20-25 students
  • Monitored student behavior at lunch and recess
  • Met with teacher and other assistants before students arrived to determine plans for day
  • Taught small groups of students in such subjects as reading and math.
  • Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
  • Promoted student progress by assisting with assignments and special projects.
08/2008 to 06/2010
Manager The Blind Onion Pizza & Pub City, STATE,
  • Promoted to Team Lead after only 3 months in position.
  • Accountable for all staff development, budgeting and supply ordering.
  • Completed schedules for all staff in timely manner, and assisted in training new assistant manager on how to use excel.
  • Managed team of 7 professionals.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Expected in 02/2014 to to
Aesthetics: Skin Care
Marinello School of Beauty - Reno - Reno, NV

Mud Wrap application training,Spa treatments,training Course on Infection Control 2015, Introduction to Chemistry, Course in Business and Management,Facial application,Hair removal

Expected in 06/2008 to to
High School Diploma:
Virginia City High School - Virginia City, NV,

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Resume Overview

School Attended

  • Marinello School of Beauty - Reno
  • Virginia City High School

Job Titles Held:

  • Senior Communications Specialist
  • Substitute Teacher's Aide
  • Manager


  • Aesthetics
  • High School Diploma

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