Exceptional leader talented at resourceful problem solving, creatively achieving challenging goals, and adapting in highly dynamic and changing situations. Technically-savvy with outstanding relationship building, training, and presentation skills.
Skills
Strong verbal, interpersonal, and written communication
Skilled in CRM Software, Social Media strategy, Social Media platforms, and email marketing
Microsoft Excel, Word, Access, and PowerPoint
Adobe Photoshop
SharePoint
Powerful negotiator
Advanced relationship management
Comprehensive project management
Managing teams remotely
Strategic time management and organization
Significantly Self-motivated
Innovative creativity and imagination
Unique learning agility
Broad -minded flexibility and adaptability
Superior ability to work with minimal supervision
Work History
IT Marketing and Communications Specialist , 12/2021 - Current STERIS – City, STATE,
Work closely with C-Suite executives to develop and implement targeted strategies to reach specific teams
Create communications and marketing materials to achieve objectives and maintain branding.
Liaise with product experts and graphic designers to support content development to meet business needs.
Research, create, and present communication plans to support internal marketing programs
Plan and organize activities, details, and logistics for intercompany events.
Oversee preparation and management of event budgets to deliver at or below projected costs.
Capture events and navigated social media for industry-related items to develop meaningful content to share with followers.
Nurture and build relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
Develop and initiate projects, manage costs and monitor performance.
Meet project deadlines without sacrificing build quality or workplace safety.
Senior Agent Relationship Management Associate, 10/2017 - 12/2021 New York Life Insurance Co – City, STATE,
Duties
Interact with peers in other departments, which promote a continuous share of information required for job tasks.
Assist both agents and clients to achieve organizational goals.
Liaise between agents and various departments throughout the organization.
Resolve caller issues quickly and thoroughly, assisting callers to achieve organizational goals of retention and business growth.
Achievements
Consistently promoted current service leads, marketing campaigns, and additional offer promotions, resulting in leads for agents with growth benefits for the business.
Determined areas for improvement and implemented processes to alleviate problems in the area of variances, as well as presented visual presentations.
Complete time sensitive projects and work assignments deadlines relating to training, variances, and payments.
Developed outstanding skills in project management and delivering presentations through determination, hard work, and shadowing senior management .
Implemented process improvements in areas that were underperforming.
Interacted with peers in other departments, which promoted the continuous share of information required for job tasks.
Account Manager And Consultant, 06/2009 - 03/2017 AT&T – City, STATE,
Duties
Retaining clients by utilizing negotiations skills
Conflict-management via problem solving and interpersonal communication
De-escalate interactions via product positioning
Persuasive selling, while creating future business opportunities
Develop and manage the growth of an assigned territory through collaboration with sales and marketing ( June 2016- March 2017)
Achievements
Two-year recipient of the President's Service Volunteer Award, awarded by AT&T and the President of the United States of America, for volunteer work performed outside of the company
Participated in think tanks, procedural development, implementation and change, as well as project management
Implemented strategies which resulted in over a 200% growth of goal attainment
Goal attainment of 100% in every key metric during the entire period of employment
Quota attainment over 100% during the entire period employment
Retained 65% of clients through changing atmospheres by quickly and professionally resolving customer issues
Education
MBA: , Expected in 12/2021 - Purdue University - Global - , GPA:
Bachelor of Science: Business Marketing Management, Expected in 2018 - Western Governor's University - Salt Lake City, UT GPA:
My degree is specifically supported by The Accreditation Council for Business Schools and Programs (ACBSP) and The Northwest Commission on Colleges and Universities (NWCCU) accreditation.
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