Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Exceptional leader talented at resourceful problem solving, creatively achieving challenging goals, and adapting in highly dynamic and changing situations. Technically-savvy with outstanding relationship building, training, and presentation skills.

  • Strong verbal, interpersonal, and written communication
  • Skilled in CRM Software, Social Media strategy, Social Media platforms, and email marketing
  • Microsoft Excel, Word, Access, and PowerPoint
  • Adobe Photoshop
  • SharePoint
  • Powerful negotiator
  • Advanced relationship management
  • Comprehensive project management
  • Managing teams remotely
  • Strategic time management and organization
  • Significantly Self-motivated
  • Innovative creativity and imagination
  • Unique learning agility
  • Broad -minded flexibility and adaptability
  • Superior ability to work with minimal supervision
Work History
IT Marketing and Communications Specialist , 12/2021 - Current
  • Work closely with C-Suite executives to develop and implement targeted strategies to reach specific teams
  • Create communications and marketing materials to achieve objectives and maintain branding.
  • Liaise with product experts and graphic designers to support content development to meet business needs.
  • Research, create, and present communication plans to support internal marketing programs
  • Plan and organize activities, details, and logistics for intercompany events.
  • Oversee preparation and management of event budgets to deliver at or below projected costs.
  • Capture events and navigated social media for industry-related items to develop meaningful content to share with followers.
  • Nurture and build relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Develop and initiate projects, manage costs and monitor performance.
  • Meet project deadlines without sacrificing build quality or workplace safety.
Senior Agent Relationship Management Associate, 10/2017 - 12/2021
New York Life Insurance Co City, STATE,


  • Interact with peers in other departments, which promote a continuous share of information required for job tasks.
  • Assist both agents and clients to achieve organizational goals.
  • Liaise between agents and various departments throughout the organization.
  • Resolve caller issues quickly and thoroughly, assisting callers to achieve organizational goals of retention and business growth.


  • Consistently promoted current service leads, marketing campaigns, and additional offer promotions, resulting in leads for agents with growth benefits for the business.
  • Determined areas for improvement and implemented processes to alleviate problems in the area of variances, as well as presented visual presentations.
  • Complete time sensitive projects and work assignments deadlines relating to training, variances, and payments.
  • Developed outstanding skills in project management and delivering presentations through determination, hard work, and shadowing senior management .
  • Implemented process improvements in areas that were underperforming.
  • Interacted with peers in other departments, which promoted the continuous share of information required for job tasks.
Account Manager And Consultant, 06/2009 - 03/2017


  • Retaining clients by utilizing negotiations skills
  • Conflict-management via problem solving and interpersonal communication
  • De-escalate interactions via product positioning
  • Persuasive selling, while creating future business opportunities
  • Develop and manage the growth of an assigned territory through collaboration with sales and marketing ( June 2016- March 2017)


  • Two-year recipient of the President's Service Volunteer Award, awarded by AT&T and the President of the United States of America, for volunteer work performed outside of the company
  • Participated in think tanks, procedural development, implementation and change, as well as project management
  • Implemented strategies which resulted in over a 200% growth of goal attainment
  • Goal attainment of 100% in every key metric during the entire period of employment
  • Quota attainment over 100% during the entire period employment
  • Retained 65% of clients through changing atmospheres by quickly and professionally resolving customer issues
MBA: , Expected in 12/2021
Purdue University - Global - ,
Bachelor of Science: Business Marketing Management, Expected in 2018
Western Governor's University - Salt Lake City, UT
  • My degree is specifically supported by The Accreditation Council for Business Schools and Programs (ACBSP) and The Northwest Commission on Colleges and Universities (NWCCU) accreditation.

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School Attended

  • Purdue University - Global
  • Western Governor's University

Job Titles Held:

  • IT Marketing and Communications Specialist
  • Senior Agent Relationship Management Associate
  • Account Manager And Consultant


  • MBA
  • Bachelor of Science

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