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Secretary Resume Example

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SECRETARY
Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Safe food handling
  • Point of Sale (POS) system operations
  • Effective sales techniques
  • High-volume dining
  • Sales techniques
  • Food safety understanding
  • Bussing expertise
  • Service prioritization
  • Effective customer upselling
  • Conflict and dispute resolution
  • Dining customer service
  • Liquor, wine and food service
  • Excellent customer service
  • Very polite
  • Always on time
Education and Training
High School DiplomaDenton High SchoolDenton,TX,07/2014
Experience
Sandoval Roofing Secretary | Gainesville , GA02/2019 to 01/2020
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
Shells Gas Station Cashier | Grand Prairie, TX08/2018 to 01/2019
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Palios Pizza CafeWaitress/Cashier | Crossroads , TX08/2014 to 03/2015
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Checked order accuracy and food quality before delivering to customers.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Prepared salads and appetizers to back up kitchen staff.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
Jasions DeliWaitress/Cashier | Denton, TX03/2013 to 07/2014
  • Increased sales of key menu items through effective upselling.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
  • Prepared salads and appetizers to back up kitchen staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked order accuracy and food quality before delivering to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
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Resume Overview

Companies Worked For:

  • Sandoval Roofing
  • Shells Gas Station
  • Palios Pizza Cafe
  • Jasions Deli

School Attended

  • Denton High School

Job Titles Held:

  • Secretary
  • Cashier
  • Waitress/Cashier

Degrees

  • High School Diploma

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