secretary resume example with 10+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Talented office management with executive-level administrative management, financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Focus on minimizing labor, increasing productivity and maintaining quality in all aspects of administrative support.

Orderly and committed Administrative skills offering solid skills in customer service relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

  • Letter writing
  • Developing presentations
  • Prioritization and time management
  • Inventory purchasing
  • Confidentiality understanding
  • Office staff leadership
  • Vendor relations skills
  • Preparing contracts
  • Filing experience
  • Proposal writing
  • Labor relations
  • Employee training and development
  • Cash deposit preparation
  • Multi-line phone systems
  • Sales plan implementation
  • Business writing
  • Event coordination
  • Scheduling and calendar management
  • Schedule management
  • Memo preparation
  • Insurance eligibility verification
  • Calendar management
  • Meeting planning
  • Training and Development
  • Invoicing and billing
Education and Training
University Of Phoenix Tempe, AZ Expected in Bachelor of Arts : Psychology - GPA :
Epsilon Systems Solutions, Inc. - Secretary
Newport News, VA, 11/2018 - Current

Processed accurate payroll for 5 staff and submitted direct deposits with checking.

  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Checked office supplies stock and placed orders to maintain levels.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Revised and maintained master calendar for client appointments.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
Paper Transport, Inc. - Owner
Wisconsin Dells, WI, 04/2006 - 11/2011
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Set pricing structures according to market analytics and emerging trends.
  • Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Identified client business and operational needs and introduced services to provide solutions.
Rush Enterprises - Rental Manager
Mobile, AL, 03/2000 - 09/2002
  • Employed sales techniques to boost sales and services.
  • Prepared and submitted reports to supervisor.
  • Collected payment by processing credit card transactions.
  • Updated and maintained rental agreement files and documents.
  • Explained policies and reviewed documentation to obtain signatures.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answered telephones to assist customers and resolve issues.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Developed and implemented strategic plan for property management.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Recommended clarifications and changes in program policies to director of property management.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected grounds, facilities and equipment to determine repair and maintenance needs.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Fostered good working relationships with owners, residents and board members.

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Secretary
  • Owner
  • Rental Manager


  • Bachelor of Arts

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