LiveCareer-Resume

secretary resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Attentive and personable bringing multiple years of superior performance in related roles and commended for cultivating positive work culture by cheerfully interacting with staff and customers. Resourceful, experienced and devoted secretary capable of handling administrative needs smoothly and accurately. Proficient in ordering and maintaining supplies and documents, as well as supporting meetings and scheduling. Proficient in Microsoft Word and knowledge of Microsoft Excel along with daily use of fax and copy machine.

Skills
  • Appointment scheduling
  • Staff management
  • Passion for customer satisfaction
  • Customer Contact
  • Payment posting
  • Dynamic, friendly hostess
  • Customer Service
  • Filling Preparation
  • Cash Handling
  • Office administration
  • Service-oriented
  • Inventory control and record keeping
  • Supply ordering
  • Operations management
  • Strong work ethic
  • Customer Complaint Resolution
  • Written Communication
  • Appointment Setting
  • Work History
    Secretary, 06/2014 - Current
    Hyatt Hotels Corp. Napa, CA,
    • Sorted and opened incoming mail from post office and placed envelopes in bins for distribution
    • Provided clerical support to company employees by copying, faxing and filing documents
    • Resolved customer related issues quickly
    • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
    • Performed office-related support tasks and clerical functions, including greeting customers, answering incoming phone calls and maintaining company's email
    • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
    • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
    • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
    • Maintained office supplies inventory by checking stock and ordering new supplies as needed
    • Promptly answered phone and greeted callers enthusiastically
    • Responded to emails and other correspondence to facilitate communication and enhance business processes
    Secretary, 06/2010 - 01/2011
    Hyatt Hotels Corp. Lenox, MA,

    Sorted and opened incoming mail from post office and placed envelopes in bins for distribution
    Provided clerical support to company employees by copying, faxing and filing documents
    Resolved customer related issues quickly
    Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
    Performed office-related support tasks and clerical functions, including greeting customers, answering incoming phone calls and maintaining company's email
    Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
    Communicated with customers via phone and email to confirm deliveries and respond to inquiries
    Prepared packages for shipment, pickup and courier services for prompt delivery to customers
    Maintained office supplies inventory by checking stock and ordering new supplies as needed
    Promptly answered phone and greeted callers enthusiastically
    Responded to emails and other correspondence to facilitate communication and enhance business processes

    Customer Service Representative, 10/2009 - 03/2010
    Quality Custom Distribution Kent, WA,
    • Entered customer interaction details to track requests, document problems and record solutions offered
    • Described to customers, explaining details and care of merchandise
    • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
    • Responded to customer requests for products, services and company information
    Restaurant Management, 05/2008 - 12/2008
    Culvers Restaurant Naperville, IL,
    • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
    • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
    • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
    • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
    • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
    • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
    • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
    • Offered samples of new ice cream flavors to customers and introduced new menu items
    • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
    • Oversaw front of restaurant personnel to maintain adequate workplace
    • Correctly calculated inventory and ordered appropriate supplies
    • Reconciled cash and credit card transactions to maintain accurate records
    Education
    High School Diploma: , Expected in 2004
    -
    Patrick Henry High School - Glade Spring, VA
    GPA:
    Status -
    : Teacher Aide Education, Expected in 2014
    -
    Penn Foster Career School - Scranton, PA
    GPA:
    Status -
    Associate of Arts: General Studies, Expected in 2020
    -
    King University - Bristol, TN
    GPA:
    Status -

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    Resume Overview

    School Attended

    • Patrick Henry High School
    • Penn Foster Career School
    • King University

    Job Titles Held:

    • Secretary
    • Secretary
    • Customer Service Representative
    • Restaurant Management

    Degrees

    • High School Diploma
    • Associate of Arts

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