secretary resume example

Sorted and opened incoming mail from post office and placed envelopes in bins for distribution
Provided clerical support to company employees by copying, faxing and filing documents
Resolved customer related issues quickly
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Performed office-related support tasks and clerical functions, including greeting customers, answering incoming phone calls and maintaining company's email
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Promptly answered phone and greeted callers enthusiastically
Responded to emails and other correspondence to facilitate communication and enhance business processes

• Entered customer interaction details to track requests, document problems and record solutions offered
• Described to customers, explaining details and care of merchandise
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Responded to customer requests for products, services and company information

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
• Kept server areas clean and stocked during service hours to increase efficiency while serving tables
• Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Offered samples of new ice cream flavors to customers and introduced new menu items
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Oversaw front of restaurant personnel to maintain adequate workplace
• Correctly calculated inventory and ordered appropriate supplies
• Reconciled cash and credit card transactions to maintain accurate records