secretary resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Outgoing and friendly individual delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Quick learner and always professional.

  • Bilingual, Real Estate, Customer Service, Business Administration, Sales, Business Management, Microsoft Office
  • Report Preparation
  • Confidentiality and Data Protection
  • Document and File Management
  • Multitasking and Time Management
  • Task Prioritization
  • Ease with Computers and Technology
  • Payment posting
  • Teacher relations
Work History
Secretary, 10/2015 to Current
Mission Health System, IncNebo, NC,
  • Orchestrate all internal and external communications by utilizing exceptional interpersonal communication skills to prepare correspondence and distribute them appropriately
  • Implement problem-solving skills to coordinate the opening and closing of school for staff, screen incoming calls and correspondence, and respond to inquiries
  • Arrange all scheduling and calendar management by monitoring staff absences, coordinating substitute staff, and arranging various programs, thereby maintaining effective communication and organization
  • Exhibit strong attention to detail by coordinating staff payroll.
  • Execute multiple projects and activities simultaneously by assisting other administrative staff, processing student drop forms, and completing work permits
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into the system and updated students contacts with information to keep records current
Interpreter and Translator, 01/2006 to Current
Freelance InterpreterCity, STATE,
  • Spearhead highly efficient internal and external communications for depositions, courts, and hospitals by using excellent oral, written, and interpersonal communication skills to act as an English-to-Arabic translator and interpreter
  • Integrated level of sophistication and attention to detail to all procedures and guidelines resulting in a high level of confidentiality for private and public partners
  • Steered a strong entrepreneurial drive and ability to succeed to reach out to potential clients, present proposals and adapt to sudden changes resulting in a fast-growing career
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Translated documents in English and Arabic
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
  • Applied cultural understanding to discern specific meanings beyond literal written words.
Sales Assistant Manager, Mortgage Broker, 02/2008 to 11/2010
NordstromCity, STATE,
  • Optimized quality and efficiency by identifying continuous improvement opportunities, pioneering new sales strategies and implementing cutting-edge solutions to increase sales by 30%
  • Facilitated the development and training of new staff by utilizing extensive experience in sales and customer service to assist team members in providing quality assurance and customer support
  • Enabled customer education efforts by facilitating savvy computer skills to take notes, prepare reports and create presentations, thereby increasing sales
  • Empowered a commitment to high quality and customer service expertise to be proactive in pursuing solutions to resolve concerns, complaints or issues, thereby facilitating a positive customer experience
  • Dditional Experience
  • Nnovative Property Services, and Realtor
  • Coordinated processes and communication channels between all affiliated parties by maintaining files and preparing the necessary documentation to foster weekly, monthly and annual productivity
  • Handled mortgage and residential loans by conducting research, reviewing all documentation and approving loans that met set expectations and criteria
  • Streamlined loan closings by scheduling appointments, verifying the accuracy of files and processing all closing documentation to comply with all procedures and guidelines
Real Estate and Mortgage License | Gold Coast Real Estate School: , Expected in to - ,
High School Diploma: , Expected in 06/1968 to South Broward High School - ,
Native or Bilingual

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Resume Overview

School Attended

  • South Broward High School

Job Titles Held:

  • Secretary
  • Interpreter and Translator
  • Sales Assistant Manager, Mortgage Broker


  • Real Estate and Mortgage License | Gold Coast Real Estate School
  • High School Diploma

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