Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Motivated Office Assistant with understanding of administrative processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge and hardworking mentality.

Reliable and enthusiastic while offering 10+ years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for 70-member staff.

Manage and motivate Recreation professionals to achieve and surpass company targets. Equips employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflow. A driving force ensuring customer satisfaction, manage activities during entire customer life cycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.

  • Inter-office communications
  • Digital File Management
  • Cross-functional communication
  • Teacher relations
  • Microsoft Office
  • Appointment Scheduling
  • Data tracking
  • Keyboarding skills
  • Payment posting
  • Office administration
  • Managing purchasing activities
  • Meeting support
  • Supply ordering
  • Expense tracking
  • Report writing
  • Verbal and written communication
  • Quickbooks
  • Multi-line phone systems
  • Business correspondence
  • Preparing contracts
  • Organization
  • Management
  • Leadership
  • Conflict resolution
  • Training and mentoring
  • Strategic Planning
  • Inventory oversight
  • Staff Management
  • Data collection and analysis
  • Budgeting
  • 45 WPM typing speed
  • Spreadsheet management
  • Mail handling
  • Scheduling
  • Appointment setting
  • Sorting and labeling
  • Office management
  • Team Building
Work History
09/2019 to Current Secretary Renown Health | Sparks, NV,
  • Drafting and typing up official letters
  • Writing and distributing school bulletins
  • Compiling reports accurately and efficiently
  • Printing and photocopying documents of all kinds
  • Creating pupil grade reports
  • Filing pupil reports and other documents
  • Answering the phone
  • Opening the post
  • Dealing with outgoing post
  • Dealing with queries and complaints
  • Taking messages for teachers
  • Greeting parents and other individuals who arrive at the school
  • Ensuring that visitors sign the appropriate visitors’ book
  • Providing visitors with appropriate directions and helping them move around the school
  • Updating records which relate to both pupils and staff members
  • Assessing the performance of different aspects of the school
  • Writing reports on the findings of these assessments
  • Taking accurate minutes at meetings and subsequently typing them up
  • Updating school prospectuses
  • Ordering new supplies of items including stationery
  • Administering First Aid to children
  • Looking after children in the sick room
  • Paying bills and keeping financial records updated
  • Paying cash into the appropriate accounts
  • Dealing with funds for school meals and school trips
  • Dealing with funds for bus passes and making sure the appropriate child is given the correct pass
  • Organizing the running of school clubs and school trips
  • Liaising with teachers, parents, and other professionals including social workers
  • Recording and storing lost property
04/2016 to 09/2019 Recreation Specialist Help Usa | Perryville, MD,

Prepared and reviewed operational reports / schedules to ensure accuracy and efficiency.

Developed Welcome Programs for new arrivals, introducing the program and encouraging participation.

Organized and promoted sports, games, music, dramatics, and social recreation; addressed individual interests of diverse group while maintaining a safe, secure, and supportive environment.

Analyzed internal processes and implemented procedural or policy changes to improve operations and morale.

Oversaw maintenance and repair of machinery, equipment, electrical, and mechanical systems.

Excellent written skills including experience writing marketing or public relations text

Strong interpersonal skills including experience building and maintaining relationships with a diverse network of individuals and organizations

Strong organizational skills including attention to detail and ability to multi-task

Time management skills and ability to prioritize a large volume of tasks

Self-motivation, enthusiasm and willingness to learn

Great customer services skills

Arranging event while following all company and safety standards

Communicating all budget, space and vendor progress with the clients

Communicating any problems that arise in an upfront manner with the client

Maintained communication with any outside vendors contracted for the event

Welcomed all guests and addressed all needs

Prepared and executed a detailed outline of the event needs

Arranged meeting space, lodging for guests, food and drink, music, visuals and any other needs the client has

Broke down and cleaned the event space once the event had drawn to a close

Market products by developing and implementing marketing and advertising campaigns.

Tracked sales data, maintains promotional materials inventory, planed meetings and trade shows, maintained databases, and prepared report.

Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; and updating calendars.

Tracked product line sales and costs by analyzing and entering sales, expense, and new business data.

Prepared marketing reports by collecting, analyzing, and summarizing sales data.

Kept promotional materials ready by coordinating requirements with graphics department, inventorying stock, placing orders, and verifying receipt.

Planed meetings by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists.

Monitored budgets

Accomplished organization goals by accepting ownership for accomplishing new and different requests.

Explored opportunities to add value to job accomplishments.

Events: River Regatta, Winter Festival, Colorado River Bluegrass Fest, Senior Softball Tournaments (Spring and Fall), Adult Sports League, Suddenlink Community Center, Halloween Fest, AYSO Soccer Tournaments (CRIT), Mohave High School Tournament of Champions, and the Boom Box Parade.

11/2004 to 11/2014 Aquatic Director Ymca Of Delaware | Rehoboth Beach, DE,
  • Manage operation of aquatics facilities, activities, swimming programs and department staff.
  • Supervise and guide employees and volunteers.
  • Manage operations of assigned area within available resources and budget.
  • Track and monitor revenue and expenditure so as to stay within the allotted budget.
  • Adhere to aquatic safety standards and guidelines.
  • Plan and organize staff assignments and workloads.
  • Hire, train, and evaluate aquatic staff and volunteers.
  • Modify and define entry fee for aquatic facilities as needed.
  • Oversee the organization, implementation, administration, promotion and evaluation of the aquatics programs and facilities.
  • Develop flyers, brochures, advertisements, etc. to promote aquatic facilities.
  • Recommend changes to existing aquatic programs as needed.
  • Conduct various aquatic entertainments and activities to attract more customers.
  • Assist in research, facilitation and building quality aquatic programs that provide customer satisfaction.
  • Provide information about aquatics programs to schools, recreation officials, community service groups, and the general public.
  • Assist in maintenance and repair of aquatics facilities and equipment.
05/2000 to 11/2004 Lifeguard Universal Health Services | Springville, UT,
  • Monitors and patrols all areas of the pool
  • Trains and orients new lifeguards
  • Manages and evaluates team of lifeguards
  • Conducts and leads physical fitness training for lifeguards
  • Reviews and gives recommendations on improvements of facilities
  • Rescues guests at risk of drowning
  • Implements all pool rules and regulations
  • Administers First Aid and CPR when needed
  • Liaisons with government health /safety and rescue agencies
  • Ensures cleanliness of resort
  • Cautions guests of unsafe and hazardous activities
  • Implements courses of action in the event of emergencies
  • Audits and inspects safety, working condition and maintenance of all equipment
  • Prepares required reports and paperwork.
Expected in 05/2004 High School Diploma | Mohave High School, Bullhead City, GPA:
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 80+ staff members.
  • Collaborated with the Marketing Team in the development of the River Regatta Mobile App.
  • Coordinated over 15 special public and private events.
  • Assisted in planning and coordinating the River Regatta project which brought in over 30,000 visitors to the Colorado River area.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Sat on multiple boards such as Publicity Chair for the Colorado River Women's Council and the Development of Gary Keith Park Board.
  • First Aid/CPR Certified
  • Water Safety Instructor for the American Red Cross
  • Lifeguard Trainer for the American Red Cross

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School Attended

  • Mohave High School

Job Titles Held:

  • Secretary
  • Recreation Specialist
  • Aquatic Director
  • Lifeguard


  • High School Diploma

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