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Secretary Resume Example

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SECRETARY
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Dedicated CNA/PCA Technician committed to optimal patient care and support and assisting medical staff with critical needs. Skillful in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable nature.

Skills
  • Calm and level-headed under duress
  • Monitoring fluids
  • Catheter change and preparation
  • Infection control procedures
  • Patient relations
  • Helping with medication
  • Medical terminology knowledge
  • Collecting specimens
  • Preparing meals
  • Quick problem solver
  • Collecting vital signs
  • Documentation procedures expert
  • Grooming and bathing assistance
  • General housekeeping ability
  • Performing patient intakes
  • Understands medical procedures
  • Understands mobility assistance needs
  • Bilingual in English and Spanish
  • Reliable transportation
  • Assisting with personal grooming
  • Valid FL driver's license
  • Charting expertise
Experience
Secretary01/2008 to 01/2010Company NameCity, State
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Fostered productivity by coordinating itinerary and scheduling appointments.
  • Provided administrative support to marketing team members, fostering timely project completion.
  • Performed tasks to aid in research projects including collecting and entering data and assisting with analyzing data and preparing reports and manuscripts.
PCA (Patient Care Technician)01/2005 to 12/2007Company NameCity, State
  • Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
  • Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
  • Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
  • Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
  • Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Assisted patients with essential ambulatory care for transport to and from facility.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Responded to bell or light signal calls to assist patients with needs.
  • Delivered personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Assisted with patient admissions, discharges and transfers.
  • Kept instruments and equipment clean and sanitized.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Restocked unit frequently with necessary medical supplies.
  • Planned and prepared meals meeting patients' nutritional requirements.
  • Monitored, measured and documented patients' vital signs
  • Assisted nursing staff with diverse care needs for patients.
Restaurant Shift Manager01/1999 to 12/2005Company NameCity, State
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Increased customer base and market share by promoting product through diverse channels.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Built revenue by delivering innovative catering services, leading region in catering sales.
  • Created new safety procedures manual that met local regulations and was disseminated to all bartenders and wait staff.
  • Obtained highest rating from county health department year over year.
Medical Assistance Volunteer Company NameCity, State
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Sterilized medical equipment after each procedure.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Answered appointment calls to streamline office operations.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed all principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests such as COVID and Strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Processed and produced ER, OR and portable x-ray information to assist diagnosis.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Measured patient peak flows to improve workflow efficiency.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
Education and Training
High School Diploma06/1992Carlos Gutierrez MenoyoCity
NursingHospital Militar Central Dr.Luis Díaz Soto (Naval)City
Swing Management: Swing Management Course 04/2004Macdonald's Corporation City, State
Manager : Basic Shift Management 06/2004Macdonald's Corporation City, State
Nursing Assistant CNA/Home Health AIDE: Nursing Assistant 05/2002Hi-Tech School of MiamiCity, State
Certified Phlebotomy Technician11/2003Florida International Association, INCCity, State
Certified Cardiographic Technician11/2003Florida International Association, INCCity, State
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Resume Overview

School Attended

  • Carlos Gutierrez Menoyo
  • Hospital Militar Central Dr.Luis Díaz Soto (Naval)
  • Macdonald's Corporation
  • Hi-Tech School of Miami
  • Florida International Association, INC

Job Titles Held:

  • Secretary
  • PCA (Patient Care Technician)
  • Restaurant Shift Manager
  • Medical Assistance Volunteer

Degrees

  • High School Diploma 06/1992
    Nursing
    Swing Management : Swing Management Course 04/2004
    Manager : Basic Shift Management 06/2004
    Nursing Assistant CNA/Home Health AIDE : Nursing Assistant 05/2002
    Certified Phlebotomy Technician 11/2003
    Certified Cardiographic Technician 11/2003

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