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Secretary Resume Example

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SECRETARY
Professional Summary
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Detail-oriented and driven with expertise in problem solving and managing daily office functions.
Skills
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Filing and data archiving
  • Types 40-50 WPM
  • Critical thinking
  • Project planning
  • Attention to detail
Work History
Secretary 07/2008 to 09/2011
Ozark Police Department – Ozark, AL
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Collaborated with members of the city staff, other public agencies and private organizations to achieve various goals.
  • Oversaw daily office operations.
  • Kept organized documentation of police incident report information for office of 35 Police Officers.

Assistant Manager 07/2005 to 11/2005
Journey's – Clarksville, TN
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.

Salon Coordinator 10/2003 to 12/2004
Illusions Salon and Day Spa – Nashville
  • Inventoried, ordered and stocked salon product line.
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Processed guest credit card information for salon services.
  • Entered customer demographic and preference data on salon computer database.
  • Promoted salon-exclusive products to increase retail sales.
  • Managed salon autonomously during manager's vacation and while hiring new management staff.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Communicated all client reservations to appropriate staff.
  • Led comprehensive spa tours for new members.
  • Called clients to confirm upcoming appointments.
  • Followed the pre-assigned opening and closing procedures for each spa station.
  • Consistently followed all required protocols for scheduling spa appointments.
  • Followed through with client requests in a timely manner.
  • Served as a primary point of contact for members and guests for information on spa products and services.
  • Performed inventory and restocking assignments as necessary.
  • Handled guest complaints calmly and professionally.
  • Directed telephone calls to appropriate departmental personnel.
  • Maintained the front desk workstation by keeping it clean and free of personal items.
  • Maintained a solid knowledge base of all spa and resort products and services.
  • Provided clients with detailed instructions on how to fill out intake forms.
  • Prepared first time guests over the phone for their selected services.
  • Refilled professional spa products as necessary.
  • Managed all front desk tasks, including the maintenance of client records and lab data.
  • Answered a high-volume, multi-line telephone promptly and courteously.

Secretary 07/2002 to 12/2004
Simpson County Extension Servie – Franklin, KY
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Remained polite when speaking with difficult guests on the phone.
  • Oversaw daily office operations for staff of 5 employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Complied annual recommendations for end of fiscal year budgets.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Helped distribute employee notices and mail around the office.
  • Screened all visitors and directed them to the correct employee or office.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.

Education
Greenhouse Management Career Certificate : Agriculture Education Western KY University- Bowling Green, KY
  • Emphasis in Agriculture Education and Agriculture Business
  • Office Administration coursework
  • Coursework includes: Speech and Communication

High School Diploma: 2003Franklin Simpson High School- Franklin, KY
  • Top 15% of class
  • Recipient of National Wild Turkey Scholarship
  • Recipient of Local VFW Scholarship
  • Student government representative
  • Coursework in Business Administration and Communications
  • Office Administration coursework
  • Coursework includes Speech and Communication, Agriculture Education, and Agriculture Business
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Resume Overview

Companies Worked For:

  • Ozark Police Department
  • Journey's
  • Illusions Salon and Day Spa
  • Simpson County Extension Servie

School Attended

  • Western KY University
  • Franklin Simpson High School

Job Titles Held:

  • Secretary
  • Assistant Manager
  • Salon Coordinator

Degrees

  • Greenhouse Management Career Certificate : Agriculture Education
    High School Diploma : 2003

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