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secretary resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • Religion:
  • Military service:
  • :
Professional Summary
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Detail-oriented and driven with expertise in problem solving and managing daily office functions.
Skills
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Accurate and detailed
  • Advanced clerical knowledge
  • Multi-line phone proficiency
  • Filing and data archiving
  • Types 40-50 WPM
  • Critical thinking
  • Project planning
  • Attention to detail
Work History
Secretary , 06/2008 - 08/2011
Reid Hospital & Health Care Services Liberty, IN,
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Collaborated with members of the city staff, other public agencies and private organizations to achieve various goals.
  • Oversaw daily office operations.
  • Kept organized documentation of police incident report information for office of 35 Police Officers.

Assistant Manager , 06/2005 - 10/2005
Dominium Management Services, Inc Champlin, MN,
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reported to the district manager regarding all store and staff issues.
  • Conducted store inventories once per quarter.

Salon Coordinator , 09/2003 - 11/2004
Salon Patrick Aurora, ,
  • Inventoried, ordered and stocked salon product line.
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Processed guest credit card information for salon services.
  • Entered customer demographic and preference data on salon computer database.
  • Promoted salon-exclusive products to increase retail sales.
  • Managed salon autonomously during manager's vacation and while hiring new management staff.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Communicated all client reservations to appropriate staff.
  • Led comprehensive spa tours for new members.
  • Called clients to confirm upcoming appointments.
  • Followed the pre-assigned opening and closing procedures for each spa station.
  • Consistently followed all required protocols for scheduling spa appointments.
  • Followed through with client requests in a timely manner.
  • Served as a primary point of contact for members and guests for information on spa products and services.
  • Performed inventory and restocking assignments as necessary.
  • Handled guest complaints calmly and professionally.
  • Directed telephone calls to appropriate departmental personnel.
  • Maintained the front desk workstation by keeping it clean and free of personal items.
  • Maintained a solid knowledge base of all spa and resort products and services.
  • Provided clients with detailed instructions on how to fill out intake forms.
  • Prepared first time guests over the phone for their selected services.
  • Refilled professional spa products as necessary.
  • Managed all front desk tasks, including the maintenance of client records and lab data.
  • Answered a high-volume, multi-line telephone promptly and courteously.

Secretary , 06/2002 - 11/2004
Reid Hospital & Health Care Services Winchester, IN,
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Remained polite when speaking with difficult guests on the phone.
  • Oversaw daily office operations for staff of 5 employees.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Oversaw inventory and office supply purchases.
  • Complied annual recommendations for end of fiscal year budgets.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Helped distribute employee notices and mail around the office.
  • Screened all visitors and directed them to the correct employee or office.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Assisted with event planning, including associated travel and logistical arrangements.

Education
Greenhouse Management Career Certificate : Agriculture Education , Expected in
-
Western KY University - Bowling Green, KY
GPA:
Status -
  • Emphasis in Agriculture Education and Agriculture Business
  • Office Administration coursework
  • Coursework includes: Speech and Communication

High School Diploma: , Expected in 2003
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Franklin Simpson High School - Franklin, KY
GPA:
Status -
  • Top 15% of class
  • Recipient of National Wild Turkey Scholarship
  • Recipient of Local VFW Scholarship
  • Student government representative
  • Coursework in Business Administration and Communications
  • Office Administration coursework
  • Coursework includes Speech and Communication, Agriculture Education, and Agriculture Business

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Resume Overview

School Attended

  • Western KY University
  • Franklin Simpson High School

Job Titles Held:

  • Secretary
  • Assistant Manager
  • Salon Coordinator
  • Secretary

Degrees

  • Greenhouse Management Career Certificate
  • High School Diploma

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