secretary resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Detail-oriented and driven with expertise in problem solving and managing daily office functions.
Skills
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Accurate and detailed
- Advanced clerical knowledge
- Multi-line phone proficiency
- Filing and data archiving
- Types 40-50 WPM
- Critical thinking
- Project planning
- Attention to detail
Education
Western KY University Bowling Green, KY Expected in Greenhouse Management Career Certificate : Agriculture Education :
- Emphasis in Agriculture Education and Agriculture Business
- Office Administration coursework
- Coursework includes: Speech and Communication
Franklin Simpson High School Franklin, KY Expected in 2003 High School Diploma : :
- Top 15% of class
- Recipient of National Wild Turkey Scholarship
- Recipient of Local VFW Scholarship
- Student government representative
- Coursework in Business Administration and Communications
- Office Administration coursework
- Coursework includes Speech and Communication, Agriculture Education, and Agriculture Business
Work History
Reid Hospital & Health Care ServicesSecretary
Liberty, IN, 06/200808/2011
- Composed and drafted all outgoing correspondence and reports for managers.
- Oversaw inventory and office supply purchases.
- Liaised with vendors to order and maintain inventory of office supplies.
- Collaborated with members of the city staff, other public agencies and private organizations to achieve various goals.
- Oversaw daily office operations.
- Kept organized documentation of police incident report information for office of 35 Police Officers.
Dominium Management Services, IncAssistant Manager
Champlin, MN, 06/200510/2005
- Scheduled and led weekly store meetings for all employees.
- Assigned employees to specific duties to best meet the needs of the store.
- Reported to the district manager regarding all store and staff issues.
- Conducted store inventories once per quarter.
Salon PatrickSalon Coordinator
Aurora, , 09/200311/2004
- Inventoried, ordered and stocked salon product line.
- Anticipated spa and salon guest concerns and addressed them immediately.
- Processed guest credit card information for salon services.
- Entered customer demographic and preference data on salon computer database.
- Promoted salon-exclusive products to increase retail sales.
- Managed salon autonomously during manager's vacation and while hiring new management staff.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Communicated all client reservations to appropriate staff.
- Led comprehensive spa tours for new members.
- Called clients to confirm upcoming appointments.
- Followed the pre-assigned opening and closing procedures for each spa station.
- Consistently followed all required protocols for scheduling spa appointments.
- Followed through with client requests in a timely manner.
- Served as a primary point of contact for members and guests for information on spa products and services.
- Performed inventory and restocking assignments as necessary.
- Handled guest complaints calmly and professionally.
- Directed telephone calls to appropriate departmental personnel.
- Maintained the front desk workstation by keeping it clean and free of personal items.
- Maintained a solid knowledge base of all spa and resort products and services.
- Provided clients with detailed instructions on how to fill out intake forms.
- Prepared first time guests over the phone for their selected services.
- Refilled professional spa products as necessary.
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Answered a high-volume, multi-line telephone promptly and courteously.
Reid Hospital & Health Care ServicesSecretary
Winchester, IN, 06/200211/2004
- Answered a high-volume, multi-line telephone promptly and courteously.
- Remained polite when speaking with difficult guests on the phone.
- Oversaw daily office operations for staff of 5 employees.
- Composed and drafted all outgoing correspondence and reports for managers.
- Oversaw inventory and office supply purchases.
- Complied annual recommendations for end of fiscal year budgets.
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Helped distribute employee notices and mail around the office.
- Screened all visitors and directed them to the correct employee or office.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained a clean reception area, including lounge and associated areas.
- Assisted with event planning, including associated travel and logistical arrangements.
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Resume Overview
School Attended
- Western KY University
- Franklin Simpson High School
Job Titles Held:
- Secretary
- Assistant Manager
- Salon Coordinator
- Secretary
Degrees
- Greenhouse Management Career Certificate
- High School Diploma
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