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Sales Team Leader Sr Logistics Account Executive Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Logistics and transportation
  • Management, leader
  • Negotiation
  • Technology and systems proficiency
  • Inventory, supply chain oversight
  • Optimization, efficiency improvement
  • Strategic sales
  • Mentoring and training
  • Customer service
Education
The University of Tennessee - Chattanooga Chattanooga, TN Expected in 05/2012 Bachelor of Science : Business - GPA :
The University of Alabama Tuscaloosa, AL Expected in 2010 : Business - GPA :
Jessica
Claire
Summary

I am seeking an opportunity to apply my vast expertise in the transportation and logistics industry, along with my unparalleled work ethic and positive attitude, into a fulfilling role with a company that I can grow with for the long-term.

Currently, I am a Sales Team Leader and Senior Logistics Account Executive at Total Quality Logistics. I have established and maintained one of the most successful and diverse books of business in the logistics industry, earning a stalwart reputation for reliability and professionalism for which I pride myself on. During my tenure at TQL, I have proven myself to be an invaluable asset, an accomplished leader/manager, a proficient communicator and skillful negotiator.

Most of my success, I attribute to my self-motivation living by the philosophic principles of ‘Gemba kaizen.’ It is a strongly held belief of mine that at any level of success, there is always room for improvement; that stagnation and complacency are constant enemies. At TQL, I work closely with suppliers, my clients and their customers, in order to bridge-the-gap and create more synergy in their supply chains. It truly requires 24/7 attention to provide the utmost transparency throughout the supply chain while providing cost-saving solutions on-the-fly. I am proud of the level of symbiosis and efficiency that we have been able to achieve and maintain, which is essential in any complex and diverse international supply chain. The importance and responsibility of dealing with shippers and receivers all over the world, each with their own production schedules and specific needs that must be maintained with precision and diligence, is equal parts challenging and fulfilling. I embrace these challenges and take pride in my work, knowing my commitment to excellence plays a crucial role in the success of my clients’ supply chain and operations.

I would greatly appreciate the opportunity to discuss my qualifications further and learn more about this opportunity with Tesla. In a complex supply chain, situated in a volatile, ever-changing environment, ripe with opportunity for rapid growth and expansion, I am confident that my experience and work ethic will make me an invaluable asset for Tesla’s Texas Gigafactory. Thank you in advance for your time and consideration.

Experience
Total Quality Logistics Inc. - Sales Team Leader, Sr Logistics Account Executive
City, STATE, 01/2016 - Current
  • As the single point of contact for all transportation and logistics needs, I am personally accountable for being an expert in and managing FTL, LTL, IMDL, dry, refrigerated, air, ocean modes of transport, available 24/7/365,
  • Responsible for establishing, growing and maintaining a diverse and complex book of business that includes top-tier aerospace and defense, dry-grocery, fresh produce, tier-1 automotive suppliers, government disaster relief and emergency management, as well as others.
  • Constantly negotiating sales and pricing with new and existing clients and with transportation services to acquire the best combination of service and price to empower clients and their operations.
  • Solving and quickly meeting customers' needs with a sense urgency to maintain high satisfaction ratings.
  • As a sales team leader, responsible for hiring, firing, training, managing, coaching and developing Jr reps, setting team goals, recognizing performance and rewarding hard work. Regularly teach classes and host informative presentations company-wide.
  • Developed an efficient accounting protocol and system resulting in the most efficient accounts receivables collection % in the office over the past year.
  • Intricate knowledge with various TMS systems, EDI, API, and RFPs, routing optimization, and conduct regular lane analysis and procurement of logistics services.
  • Managing a total transportation spend upwards of $20 million per year, awarded Broker of the Year 2019, 100% to Goal (x4), and the top honor of TQL President’s Club (x3).
American Airlines - Lead Ground-Service Agent
City, STATE, 04/2013 - 02/2016
  • Managed all ticketing operations including preparing itineraries, computing fares, issuing refunds, checking and charging for baggage, verifying proper documentation, flight check-in, seat selection, special needs, etc.
  • Oversaw all gate operations including standard procedures at gate for arrival/deplaning and working with flight crew to verify all paperwork is completed and accurate prior to timely flight close-out.
  • Responsible for all ramp duties including accurate cargo loading, including placement in relation to aircraft capacity by applying mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo, relaying information to flight deck.
  • Maintained operations compliance with FAA, TSA, AA and airport regulations, while juggling multiple projects and tasks and ensuring high quality and time-efficient operations.
  • After self-teaching the system, developed and implemented a quality standard operating procedure that rejuvenated our performance on baggage mishandling and service metrics, gave presentations to train others on our new BMAS SOP.
  • Constantly recognized by management for providing exceptional customer service.
  • Trained new team members to apply industry best practices and airfield safety protocols at all times. Protected team members and other staff from harm with diligent enforcement of safety and security measures.
Dollar Thrifty Car Rental - Counter-Service Agent
City, STATE, 09/2011 - 03/2013
  • Providing in-depth knowledge of specific in-fleet vehicles, coverage packages, and Bluebird computer system operation
  • Responsible for maintenance, service, and hand-washing of vehicles, as well as location upkeep.
  • Quickly promoted to lead agent and trained over 10 new hires on sales and operation techniques.
  • Delivered top quality customer service in professional manner while managing multiple tasks.
  • Consistently outperformed upsell goals for target items like insurance coverage and upgrades, top-5 employee every month, despite the smaller size of our branch location.
References
References Christine Van Burkleo-Roach, Director of Supply Chain and Ops, Toray Composite Materials America Christine.VanBurkleo-Roach@toraycma.com Lena Begnaud, Logistics Manager, Toray Composite Materials America Lena.Begnaud@toraycma.com 253-875-7688 Jerome Arnold, Logistics Manager, Allpak Container Jerome.Arnold@goldenwestpackaging.com 425-873-5267 John Reese, Sr Director of Logistics, Truco Enterprises Jreese@truco.com 469-208-7318 Cameron Moat, Operations Manager, Easterday Farms Cameron.Moat@easterdayfarms.com 904-826-6113

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Resume Overview

School Attended
  • The University of Tennessee - Chattanooga
  • The University of Alabama
Job Titles Held:
  • Sales Team Leader, Sr Logistics Account Executive
  • Lead Ground-Service Agent
  • Counter-Service Agent
Degrees
  • Bachelor of Science

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