LiveCareer-Resume

sales support order entry specialist resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly efficient, and reliable Customer Service professional with 7+ years of progressive experience. Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, data entry, and managing files and records. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction, while increasing customer loyalty.

Work History
02/2017 to Current Sales Support - Order Entry Specialist Circle K Stores, Inc. | Olive Branch, MS,
  • Entered and processed purchase orders submitted via Email/Fax.
  • Followed purchase orders through to completion.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Responded to all customer inquiries thoroughly and professionally (Phone, Email, and Live Chat).
  • Worked with Sales Team and customers to ensure all orders are accurate and thorough. 
  • Assisted Creative Team with marketing emails for new product offerings and services.
  • Recommended new products and services to customers, resulting in an increase in business.
  • Participated in SKU (Stock Keeping Unit) setup process for retail clients.
06/2015 to 01/2017 Administrative Assistant - Scheduling Ohsu | Tualatin, OR,
  • Documented calls and appointments using Anasazi EMR (Electronic Medical Records) software.
  • Provided detailed information about available services and requirements.
  • Called clients to coordinate schedules and set appointments.
  • Informed clients about medication statuses and information pertinent to the services received.
  • Answered telephone inquiries from a multitude of community partners (APD, TCSO, medical facilities, etc.).
  • Referred clients to social services agencies.
  • Provided transfers to Crisis Team when necessary. 
  • Greeted incoming clients in a professional manner and provided friendly, knowledgeable assistance.
03/2013 to 06/2015 Lead Customer Service Representative Duluth Trading Company | Cary, NC,
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Responsible for providing of COAs (Copy of Authorization) when requested by law enforcement, banks, customers, etc.
  • Responsible for monitoring real time transactions.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
09/2011 to 01/2013 Call Center Representative Minacs | City, STATE,
  • Described product to customers and accurately explained details and care of merchandise.
  • Tracked call-related information for auditing and reporting purposes.
  • Provided information regarding vehicle recalls (when available).
  • Responsible for being a mediator between customers and service managers at GM certified dealerships.
  • Responded to escalated service requests by phone and email.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Provided cost assistance to customers (for repairs) after performing extensive research.
  • Addressed and resolved customer product complaints empathetically and professionally.
01/2011 to 05/2012 Food Service Representative - Deli H-E-B Grocery Company | City, STATE,
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services.
  • Kept work areas clean, neat and sanitized according to requirements.
  • Prepared orders according to customer preferences.
  • Took special orders for event catering and party trays.
  • Provided exceptional customer service to all guests, even in peak business periods.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Diligently restocked work stations and display cases.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
04/2010 to 06/2010 Enumerator US Census Bureau | City, STATE,
  • Planned work by reviewing assignments Conducted interviews with patrons collecting data for the year 2010 Census Maintained records of hours worked, units produced, etc.
  • Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.
  • Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.
  • Met daily with supervisor to submit work and receive next assignments.
12/2007 to 06/2009 Retail Associate Catherine's | City, STATE,
  • Greeted customers promptly.
  • Completed purchases using Point of Sale systems.
  • Accepted and processed returns.
  • Assisted customers in selecting items based on needs.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
Skills

 Microsoft Excel, Outlook, PowerPoint, Word,  Access, Quality Control, Photoshop, Initiative and problem-solving abilities, Ability to Work Under Pressure, Excellent Time Management, Self-motivator,  Leadership Skills, Excellent written and verbal communication skills

Education
Expected in 2022 to to Bachelor of Arts | Psychology Southern New Hampshire University, Hooksett, NH GPA:

Psychology

Expected in 2009 to to High School Diploma | Dewey Academy, Oakland, CA, GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Dewey Academy

Job Titles Held:

  • Sales Support - Order Entry Specialist
  • Administrative Assistant - Scheduling
  • Lead Customer Service Representative
  • Call Center Representative
  • Food Service Representative - Deli
  • Enumerator
  • Retail Associate

Degrees

  • Bachelor of Arts
  • High School Diploma

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