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Sales Solution and Renewal Manager Resume Example

Resume Score: 80%

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SALES SOLUTION AND RENEWAL MANAGER
Executive Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Worked with multiple types of customers, from individual consumers, up to million dollar businesses. 8+ years in call center environments and telecommunications.

Core Qualifications
  • Sound judgment
  • Skilled negotiator
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Team building
  • Team player
  • Leadership
  • Communication skills
  • Customer Relations
  • Contract management
  • Sales
  • Retention
  • Customer service
Professional Experience
02/2012 to Current
Sales Solution and Renewal ManagerAT&T - Des Peres, MO

Worked with a team that managed 200+ Business's billing no more than $3,000,000 a year. Specifically handled billing, usage, migrations and renewals. Handled proposals, presentations, and inventories for each business. Trained new peers for this job, and also assisted in creating new practices to perform our job better.

05/2009 to 03/2012
Customer Service Representative AT&T - Kirkwood, MO

Worked in a call center environment where our role changed many times. In the course of the 3 years the role covered, consumer billing, consumer sales, consumer customer service, consumer retention, business and consumer wireless services, and situational trouble shooting. Half way through my time in this position advancement to team lead was earned. Team leads assisted peers with, out of the normal, situations when they presented themselves. Took over escalations, and helped with selling and positioning tactics. Achieved top seller status multiple months, and maintained a spot in the top 10% of the centers employees.

03/2006 to 06/2009
Sales RepresentativeCharter Communications - Town And Country, MO

This was a call center sales role. I sold Cable TV, High Speed Internet, and Voice over IP services. Surpassed sales goals every month. Earned Top Achiever awards, sales trips, and monetary bonus's for reaching top levels of success.


In the later part of this time frame a "Red Team" was added to our center and that is where my last 6 months were spent. We handled customers who had orders placed for service but were trying to cancel before or during installation.

05/2003 to 03/2006
Floor Support AgentConvergys - Arnold, MO

Part of a 5 person team that assisted 3 departments totaling 350 call center representatives. We took escalations, monitored call times, made job aids, handled small trainings, and dealt with voluntary time off as the need came forth.

Education
2006
Certificates: Fire ScienceUniversity of Illinois - Urbana, IL, USA

I have 3 Certificates from the U of IL for, Commercial Building Operations, Truck Pumping Operations, and Search and Rescue, these are all apart of the Fire Service program.

2005
Unfinished : Computer ScienceITT Tech - Arnold , MO, USA

I have completed 2 years of my 4 year Computer Science Degree.

2003
High School Diploma: General EducationCahokia High School - Cahokia, IL, USA
Affiliations

Cahokia Volunteer Fire Department

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Resume Overview

Companies Worked For:

  • AT&T
  • Charter Communications
  • Convergys

School Attended

  • University of Illinois
  • ITT Tech
  • Cahokia High School

Job Titles Held:

  • Sales Solution and Renewal Manager
  • Customer Service Representative
  • Sales Representative
  • Floor Support Agent

Degrees

  • Certificates : Fire Science
    Unfinished : Computer Science
    High School Diploma : General Education

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