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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Conscientious and compassionate Human Resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Education
Expected in 05/2020 Bachelor of Science | Psychology, Strategic Human Resource Management Xavier University, Cincinnati, GPA:

School of Psychology

Williams College of Business

Affiliations
  • Member of Psychology Club
  • Member of Black Student Association
  • Member of Ladies with Emphasis on Achievement and Distinction
  • Member of Human Resource Club
Work History
09/2019 to Current Sales Ambassador Hand & Stone | Burleson, TX,
  • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Conferred with customers to understand needs and make targeted recommendations.
  • Led team in highest conversion rates
  • Communicated daily with customers through email and chat
  • Collaborated with manager to improve training processes
  • Developed team communications and information for monthly meetings.
06/2019 to 08/2019 Human Resources Intern Ati Metals | Monroe, LA,
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Performed phone screenings, scheduled and attended interviews
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Managed employee documents and maintained permanent files.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Proposed and implemented process improvements including a new record retention policy, employee performance reviews, and new unlimited PTO policy for employees
  • Assisted in early development of a new internship program
  • Oversaw weekly payroll done by senior management while familiarizing self with HRIS systems
11/2017 to 04/2019 Basketball Team Manager Cox Enterprises | Grantville, PA,
  • Coordinated dates for games and practices with other teams, scrimmages and exhibition games.
  • Documented scores and stats of games and distributed results to appropriate people.
  • Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces.
  • Coordinated player logistics during games, scrimmages and practices.
  • Organized players' equipment and training equipment prior to games and practices.
  • Boosted performance of individual athletes by devising strategic personal training programs.
  • Evaluated tapes of competition matches to assess strategies and plan counter approaches.
  • Traveled across Big East for games and tournaments while being a full-time student with another job.
  • Recruited athletes by attending games, meeting with families, and presenting potential scholarship offers.
  • Practiced with team to ensure maximum benefits from specific drills.
06/2017 to 04/2018 Retail Sales Associate Nike | City, STATE,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Assisted lead manager in counting and balancing revenue at the end of the day
Skills
  • Questionnaire development
  • Data collection and analysis
  • Research and experiment design and development
  • Literature reviews, Database searches
  • Technical writing, written and oral communication
  • Project Management
  • Understanding of SSPS
  • Skilled in all Microsoft Office areas
  • Experience with HRIS Systems

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Resume Overview

School Attended

  • Xavier University

Job Titles Held:

  • Sales Ambassador
  • Human Resources Intern
  • Basketball Team Manager
  • Retail Sales Associate

Degrees

  • Bachelor of Science

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